Copying a user extension and assigning it to a new user

Last Updated : Feb 13, 2024 |

About this task

Copy an existing user extension to create a new user extension with the same settings and assign this extension to a new user. You can select to copy user settings, device settings, and group memberships of the extension.

Procedure

  1. From the Admin Portal homepage, navigate to Users > User List > Users with Extensions.
  2. Next to the user to copy, click the More icon.
  3. Click Copy and Assign.

    Avaya Cloud Office Service Web displays the Copy and Assign window.

  4. Select Use free or paid license and click Next.
  5. On the Copy Settings tab, select the check boxes of the settings to copy and click Next.
  6. On the Choose User Type tab, do one of the following:

    • To add a user with a phone, in the Office User section, select a location and click Select.

    • To add a user without a phone, in the Mobile User section, click Select.

  7. On the Add User Info tab, enter the new user's email, first name, and last name.
  8. Select a cost center and a site if applicable.
  9. Optional In the Ext. field, change the extension number.
  10. If you selected Office User in step 6, also do the following:
    1. From the Phone list, select a phone for the new user.

      You can assign Avaya Cloud Office Phone App for softphone capabilities, select a phone from your unassigned devices, purchase a new phone, or use an existing SIP phone.

    2. To assign a phone number to the new user, under Number, click Select.

      Avaya Cloud Office Service Web displays the Select Number window.

    3. On the Select Number window, select a phone number.

      You can select a phone number from your number inventory or acquire a new phone number.

    4. Click Done.
  11. Click Next.
  12. On the Setup Options tab in the Setup Option section, select one of the following options:

    • Send invite: Send a welcome email to the user with an activation link.

    • Activate by assigning credentials: Assign credentials to the user. You must create a password, a PIN, and a security question and answer for the user. The user does not receive a welcome email.

      When you select Activate by assigning credentials, Avaya Cloud Office Service Web displays the Credentials section.

    • Activate later: Set up the user now, but activate them later. The user does not receive a welcome email.

  13. If you selected Activate by assigning credentials, do the following:
    1. In the Credentials section, complete the Password, Reenter Password, PIN, and Reenter PIN fields.
    2. From the Security Question list, select a question.
    3. In the Answer field, type an answer for the security question.
    4. In the Emergency Response Location section, click Add and select the appropriate location.
  14. Click Submit.

    Avaya Cloud Office™ displays the pop-up window with the confirmation message.