In this example, we are going to establish Call Detail Recording (CDR) for all calls that come in on trunk group 1 (our CO trunk). We are going to set up CDR so that any call that is handled by an attendant produces a separate record for the attendant part of the call.
Procedure
Log in to Communication Manager System Administration Terminal (SAT) interface.
At the command prompt, type change trunk-group n.
In the CDR Reports field, type y.
When you enable CDR Reports, Communication Manager creates call records for calls made over this trunk group.
Select Enter to save your changes.
Type change system-parameters cdr.
In the CDR Format field, type month/day.
This determines how the date appears on the header record.
In the Primary Output Format field, type Unformatted.
This is the record format that your call accounting system requires. Check with your call accounting vendor to determine the correct record format for your system.
In the CDR Retention (Days)? field, type the number of days for which you want to retain the logs. You can enter a value between 1 to 20.
The Capacity Scan discovers the sum of the files collected for the last 20 days, plus the current file being collected today exceeds the internally-computed maximum capacity of twenty times 20 megabytes. So Communication Manager's Capacity Scan will delete the oldest file of the twenty aged files. This leaves 19 days of previously collected CDR files plus the current file. So, even though you type 20 for the log retention, it will only have 19 collected days plus the current day.
In the Use Legacy CDR Formats field, type y to use CDR formats from Communication Manager 3.1 and earlier.
Type n to use formats from Communication Manager 4.0 and later.
For more information, see Avaya Aura®Communication Manager Screen Reference.
In the Primary Output Ext. field, type 2055.
This is the extension of the data module that we use to connect to our call accounting system.
In the Record Outgoing Calls Only field, type n.
This tells Communication Manager to create records for both incoming and outgoing calls over all trunk groups that use CDR.
In the Outg Trk Call Splitting and Inc Trk Call Splitting fields, type y.
This tells the system to create a separate record for any portion of an incoming or outgoing call that is transferred or conferenced.
In the Outg Att Call Record and Inc Att Call Record fields, type y.
This tells the system to create a separate record for the attendant portion of any incoming or outgoing call.
You can also administer Communication Manager to produce separate records for calls that are conferenced or transferred. This is called Call Splitting. There are many other variations that you can administer for CDR.
For additional information on Call Detail Recording (CDR), see Avaya Aura®Communication Manager Feature Description and Implementation.
