Creating a New Time of Day Routing Plan

Last Updated : Sep 27, 2016 |

Procedure

  1. Type change time-of-day 2.
  2. Press Enter.
  3. Type 1 in each field as shown on Time of Day Routing Plan 1.

    In our example, this is the PGN used for after hours and the lunch hour.

  4. Type 3 in all other fields.

    In our example, PGN 3 uses the route pattern for long-distance calls during business hours. We can save money by using the trunk lines provided by our new long-distance carrier.

  5. Press Enter to save your changes.
  6. Now assign your new Time of Day Routing Plan 2 to the COR assigned to your executives

    See Class of Restriction to view where to assign this field.

    For this example, assume the following:

    • Jim is the user at extension 1234.

    • Extension 1234 is assigned a COR of 2.

    • COR 2 is assigned a Time of Day Plan Number of 1.

    • The Time of Day Routing Plan 1 is administered as shown in the example above.

    When Jim comes into work on Monday morning at 8:30 and makes an ARS call (dials the ARS access code followed by the number of the person he is calling), the system checks the Time of Day Plan Number assigned to Jim’s COR

    Because Jim has a COR of 2 with Time of Day Plan Number 1, the system uses Time of Day Routing Plan 1 to route the call.

    According to Time of Day Routing Plan 1, calls made between 8:00 a.m. and 11:59 a.m. route according to the route pattern set up on PGN 1.

    If Jim makes a call between 12:00 p.m. and 1:00 p.m. on Monday, the Time of Day Routing Plan 1 is used again. However, this time the call is routed according to PGN 2.