Adding a vector directory number

Last Updated : Sep 27, 2016 |

Procedure

  1. Type add VDN 5011.
  2. Press Enter.
  3. You enter the VDN extension you want to add.

    The system displays the Vector Directory Number screen.

  4. Type a description for this VDN in the Name field.

    In our example, type Sales Department.

    The system displays the information in the VDN Name field on a display telephone. The agent uses this to recognize the nature of the call and respond accordingly.

    Tip:

    The VDN Override on the Vector Directory Number screen controls the operation of the display.

  5. Enter the vector number.

    In our example, type 11.

  6. In the Measured field, indicate how you want to measure calls to his VDN.

    In our example, type both (for both CMS and BCMS).

    Tip:

    BCMS must be enabled to use both. Use display system-parameters customer-options to see if BCMS is enabled.

  7. Click Enter to save your changes.