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The following table lists the feature buttons that you can assign to an attendant console.
Feature or Function |
Recommended Button Label |
Value Entered on Attendant Console Screen |
Maximum Allowed |
Notes |
|---|---|---|---|---|
Abbreviated Dialing |
AD |
abrv-dial (List:___ DC:___) |
1 per List/ DC |
1 |
Administered Connection [status lamp] |
AC Alarm |
ac-alarm |
1 |
|
Automatic Call Distribution (ACD) |
After Call Work |
after-call (Grp. No.__) |
N |
2 |
Assist |
assist (Grp. No:__) |
1 per split group |
2 |
|
Auto In |
auto-in (Grp. No.__) |
1 per split group |
2 |
|
Auxiliary Work |
aux-work (Grp. No.__) |
1 per split group |
2 |
|
Manual-In |
manual-in (Grp. No.__) |
1 per split group |
2 |
|
Release |
release |
1 |
||
Work Code |
work-code |
1 |
||
Stroke (0-9) |
stroke-cnt (Code:_) |
1 |
3 |
|
Attendant Console (Calls Waiting) |
CW Aud Off |
cw-ringoff |
1 |
|
Attendant Control of Trunk Group Access (Activate) |
Cont Act |
act-tr-grp |
1 |
|
Attendant Control of Trunk Group Access (Deactivate) |
Cont Deact |
deact-tr-g |
1 |
|
Attendant Direct Trunk Group Select |
Local TG Remote TG |
local-tgs (TAC:__) remote-tgs (LT:__) (RT:__) |
12 |
4 |
Attendant Crisis Alert |
Crisis Alert |
crss-alert |
1 |
|
Attendant Display [display buttons] |
Date/Time |
date-time |
1 |
|
Inspect Mode |
inspect |
1 |
||
Normal Mode |
normal |
1 |
||
Stored Number |
stored-num |
1 |
||
Attendant Hundreds Group Select |
Group Select _ |
hundrd-sel (Grp:__) |
20 per console |
5 |
Attendant Room Status |
Occupied Rooms Status |
occ-rooms |
1 |
6 |
Maid Status |
maid-stat |
1 |
6 |
|
Attendant Override |
Override |
override |
1 |
|
Automatic Circuit Assurance |
ACA |
aca-halt |
1 per system |
|
Automatic Wakeup (Hospitality) |
Auto Wakeup |
auto-wkup |
1 |
|
Busy Verification |
Busy Verify |
verify |
1 |
|
Call Coverage |
Cover Cback |
cov-cback |
1 |
|
Consult |
consult |
1 |
||
Go To Cover |
goto-cover |
1 |
||
Call Coverage [display button] |
Cover Msg Rt |
cov-msg-rt |
1 |
|
Call Offer (Intrusion) |
Intrusion |
intrusion |
1 |
|
Call Prompting [display button] |
Caller Info |
callr-info |
1 |
|
Call Type |
Call Type |
type-disp |
1 |
|
Centralized Attendant Service |
CAS-Backup |
cas-backup |
1 |
|
Check In/Out (Hospitality) [display buttons] |
Check In |
check-in |
1 |
|
Check Out |
check-out |
1 |
||
Class of Restriction [display button] |
COR |
class-rstr |
1 |
|
Conference Display [display button] |
Conference Display |
conf-dsp |
1 |
|
Demand Print |
Print Msgs |
print-msgs |
1 |
|
DID View |
DID View |
did-view |
1 |
|
Do Not Disturb (Hospitality) |
Do Not Disturb |
dn-dst |
1 |
|
Do Not Disturb (Hospitality) [display buttons] |
Do Not Disturb Ext |
ext-dn-dst |
1 |
|
Do Not Disturb Grp |
grp-dn-dst |
1 |
||
Don’t Split |
Don’t Split |
dont-split |
1 |
|
Emergency Access To the Attendant |
Emerg. Access To Attd |
em-acc-att |
1 |
|
Facility Busy Indication [status lamp] |
Busy (trunk or extension#) |
busy-ind (TAC/Ext: _) |
1 per TAC/ Ext. |
7 |
Facility Test Calls [status lamp] |
FTC Alarm |
trk-ac-alm |
1 |
|
Far End Mute [display button] |
Far End Mute for Conf |
fe-mute |
1 |
|
Group Display |
Group Display |
group-disp |
1 |
|
Group Select |
Group Select |
group-sel |
1 |
|
Hardware Failure [status lamps] |
Major Hdwe Failure |
major-alrm |
10 per system |
|
Auto Wakeup |
pr-awu-alm |
1 |
||
DS1 (facility) |
ds1-alarm |
10 per system |
||
PMS Failure |
pms-alarm |
1 |
||
PMS Ptr Alm |
pr-pms-alm |
1 |
||
CDR 1 Failure |
cdr1-alrm |
1 |
||
CDR 2 Failure |
cdr2-alrm |
1 |
||
Sys Ptr Alm |
pr-sys-alm |
1 |
||
Hold |
Hold |
hold |
1 |
|
Integrated Directory [display button] |
Integrtd Directory |
directory |
1 |
|
Incoming Call Identification |
Coverage (Group number, type, name, or ext.#) |
in-call-id |
N |
|
Intrusion (Call Offer) |
Intrusion |
intrusion |
1 |
|
Leave Word Calling |
Cancel LWC |
lwc-cancel |
1 |
|
LWC |
lwc-store |
1 |
||
Leave Word Calling [display buttons] |
Delete Msg |
delete-msg |
1 |
|
Next |
next |
1 |
||
Call Display |
call-disp |
1 |
||
Leave Word Calling (Remote Message Waiting) [status lamp] |
Msg (name or extension #) |
aut-msg-wt (Ext:___) |
N |
|
Login Security Violation |
lsvn-halt |
lsvn-halt |
1 per system |
|
Message Waiting |
Message Waiting Act. |
mwn-act |
1 per system |
|
Message Waiting Deact. |
mwn-deact |
1 per system |
||
Night Service |
Trunk Grp. NS |
trunk-ns (Grp. No.__) |
1 per trunk group |
9 |
No Answer Alert |
noans-altr |
noans-altr |
1 per group |
|
Off Board Alarm |
off-bd-alm |
off-bd-alm |
1 per group |
|
Page 1 Link Alarm Indication |
PAGE1 Alarm |
pg1-alarm |
1 per station |
|
Page 2 Link Alarm Indication |
PAGE2 Alarm |
pg2-alarm |
1 per station |
|
PMS Interface [display buttons] |
PMS display |
|||
Priority Attendant Group |
prio-grp |
prio-grp |
1 |
|
Priority Calling |
Prior Call |
priority |
N |
|
Position Busy |
Position Busy |
pos-busy |
1 |
|
Queue Status Indications (ACD) [display buttons] |
AQC |
atd-qcalls |
1 |
|
AQT |
atd-qtime |
|||
Queue Status Indications (ACD) [status lamps] |
NQC |
q-calls (Grp:_) |
1 |
10 |
OQT |
q-time Grp:_) |
1 per hunt group |
10 |
|
Remote Access Security Violation |
rsvn-halt |
rsvn-halt |
1 per system |
|
Ringing |
In Aud Off |
in-ringoff |
1 |
|
Security Violation Notification Halt |
ssvn-halt |
ssvn-halt |
1 per system |
|
Send-nn feature calling |
send-nn |
send-nn |
Depends on station type |
|
Serial Call |
Serial Call |
serial-cal |
1 |
|
Split/Swap |
Split-swap |
split-swap |
1 |
11 |
System Reset Alert |
System Reset Alert [status lamp] |
rs-alert |
1 |
|
Station Security Code Notification Halt |
ssvn-halt |
ssvn-halt |
1 per system |
|
Night Service (ACD) |
Hunt Group |
hunt-ns (Grp. No.__) |
3 per hunt group |
12 |
Time of Day Routing [display buttons] |
Immediate Override |
man-ovrid |
1 |
|
Clocked Override |
clk-overid |
1 |
||
Timed Reminder |
RC Aud Off |
re-ringoff |
1 |
|
Timer |
Timer |
timer |
1 |
|
Trunk Identification [display button] |
Trunk-ID |
trk-id |
1 |
|
Trunk Group Name [display button] |
Trunk-Name |
trunk-name |
1 |
|
Visually Impaired Service (VIAS) |
VIS |
vis |
1 |
|
Console Status |
con-stat |
1 |
||
Display |
display |
1 |
||
DTGS Status |
dtgs-stat |
1 |
||
Last Message |
last-mess |
1 |
||
Last Operation |
last-op |
1 |
||
VDN of Origin Announcement Repeat |
VOA Repeat |
voa-repeat |
1 |
12 |
VuStats |
VuStats |
vu-display |
1 |
List: List number 1 to 3 where the destination number is stored. DC: Dial codes of destination number.
Grp: The split group number for ACD.
Code: Enter a stroke code (0 through 9).
TAC: local-tgs — TAC of local TG
remote-tgs — (L-TAC) TAC of TG to remote PBX
remote-tgs — (R-TAC) TAC of TG on remote PBX
The combination of local-tgs/remote-tgs per console must not exceed 12 (maximum). Label associated button appropriately so as to easily identify the trunk group.
Grp: Enter a hundreds group number (1 through 20).
Enhanced Hospitality must be enabled on the System-Parameters Customer-Options (Optional Features) screen.
Ext: Can be a VDN extension.
Grp: A trunk group number.
Grp: Group number of the hunt group.
The attendant can alternate between active and split calls.
VDN of Origin must be enabled.