Attendant Console Feature Buttons

Last Updated : Sep 26, 2023 |

Feature Buttons

The following table lists the feature buttons that you can assign to an attendant console.

Table 1: Attendant console feature buttons

Feature or Function

Recommended Button Label

Value Entered on Attendant Console Screen

Maximum Allowed

Notes

Abbreviated Dialing

AD

abrv-dial (List:___ DC:___)

1 per List/ DC

1

Administered Connection [status lamp]

AC Alarm

ac-alarm

1

Automatic Call Distribution (ACD)

After Call Work

after-call (Grp. No.__)

N

2

Assist

assist (Grp. No:__)

1 per split group

2

Auto In

auto-in (Grp. No.__)

1 per split group

2

Auxiliary Work

aux-work (Grp. No.__)

1 per split group

2

Manual-In

manual-in (Grp. No.__)

1 per split group

2

Release

release

1

Work Code

work-code

1

Stroke (0-9)

stroke-cnt (Code:_)

1

3

Attendant Console (Calls Waiting)

CW Aud Off

cw-ringoff

1

Attendant Control of Trunk Group Access (Activate)

Cont Act

act-tr-grp

1

Attendant Control of Trunk Group Access (Deactivate)

Cont Deact

deact-tr-g

1

Attendant Direct Trunk Group Select

Local TG

Remote TG

local-tgs (TAC:__)

remote-tgs (LT:__)

(RT:__)

12

4

Attendant Crisis Alert

Crisis Alert

crss-alert

1

Attendant Display [display buttons]

Date/Time

date-time

1

Inspect Mode

inspect

1

Normal Mode

normal

1

Stored Number

stored-num

1

Attendant Hundreds Group Select

Group Select _

hundrd-sel (Grp:__)

20 per console

5

Attendant Room Status

Occupied Rooms Status

occ-rooms

1

6

Maid Status

maid-stat

1

6

Attendant Override

Override

override

1

Automatic Circuit Assurance

ACA

aca-halt

1 per system

Automatic Wakeup (Hospitality)

Auto Wakeup

auto-wkup

1

Busy Verification

Busy Verify

verify

1

Call Coverage

Cover Cback

cov-cback

1

Consult

consult

1

Go To Cover

goto-cover

1

Call Coverage [display button]

Cover Msg Rt

cov-msg-rt

1

Call Offer (Intrusion)

Intrusion

intrusion

1

Call Prompting [display button]

Caller Info

callr-info

1

Call Type

Call Type

type-disp

1

Centralized Attendant Service

CAS-Backup

cas-backup

1

Check In/Out (Hospitality) [display buttons]

Check In

check-in

1

Check Out

check-out

1

Class of Restriction [display button]

COR

class-rstr

1

Conference Display [display button]

Conference Display

conf-dsp

1

Demand Print

Print Msgs

print-msgs

1

DID View

DID View

did-view

1

Do Not Disturb (Hospitality)

Do Not Disturb

dn-dst

1

Do Not Disturb (Hospitality) [display buttons]

Do Not Disturb Ext

ext-dn-dst

1

Do Not Disturb Grp

grp-dn-dst

1

Don’t Split

Don’t Split

dont-split

1

Emergency Access To the Attendant

Emerg. Access To Attd

em-acc-att

1

Facility Busy Indication [status lamp]

Busy (trunk or extension#)

busy-ind (TAC/Ext: _)

1 per TAC/ Ext.

7

Facility Test Calls [status lamp]

FTC Alarm

trk-ac-alm

1

Far End Mute [display button]

Far End Mute for Conf

fe-mute

1

Group Display

Group Display

group-disp

1

Group Select

Group Select

group-sel

1

Hardware Failure [status lamps]

Major Hdwe Failure

major-alrm

10 per system

Auto Wakeup

pr-awu-alm

1

DS1 (facility)

ds1-alarm

10 per system

PMS Failure

pms-alarm

1

PMS Ptr Alm

pr-pms-alm

1

CDR 1 Failure

cdr1-alrm

1

CDR 2 Failure

cdr2-alrm

1

Sys Ptr Alm

pr-sys-alm

1

Hold

Hold

hold

1

Integrated Directory [display button]

Integrtd Directory

directory

1

Incoming Call Identification

Coverage (Group number, type, name, or ext.#)

in-call-id

N

Intrusion (Call Offer)

Intrusion

intrusion

1

Leave Word Calling

Cancel LWC

lwc-cancel

1

LWC

lwc-store

1

Leave Word Calling [display buttons]

Delete Msg

delete-msg

1

Next

next

1

Call Display

call-disp

1

Leave Word Calling (Remote Message Waiting) [status lamp]

Msg (name or extension #)

aut-msg-wt (Ext:___)

N

Login Security Violation

lsvn-halt

lsvn-halt

1 per system

Message Waiting

Message Waiting Act.

mwn-act

1 per system

Message Waiting Deact.

mwn-deact

1 per system

Night Service

Trunk Grp. NS

trunk-ns (Grp. No.__)

1 per trunk group

9

No Answer Alert

noans-altr

noans-altr

1 per group

Off Board Alarm

off-bd-alm

off-bd-alm

1 per group

Page 1 Link Alarm Indication

PAGE1 Alarm

pg1-alarm

1 per station

Page 2 Link Alarm Indication

PAGE2 Alarm

pg2-alarm

1 per station

PMS Interface [display buttons]

PMS display

Priority Attendant Group

prio-grp

prio-grp

1

Priority Calling

Prior Call

priority

N

Position Busy

Position Busy

pos-busy

1

Queue Status Indications (ACD) [display buttons]

AQC

atd-qcalls

1

AQT

atd-qtime

Queue Status Indications (ACD) [status lamps]

NQC

q-calls (Grp:_)

1

10

OQT

q-time Grp:_)

1 per hunt group

10

Remote Access Security Violation

rsvn-halt

rsvn-halt

1 per system

Ringing

In Aud Off

in-ringoff

1

Security Violation Notification Halt

ssvn-halt

ssvn-halt

1 per system

Send-nn feature calling

send-nn

send-nn

Depends on station type

Serial Call

Serial Call

serial-cal

1

Split/Swap

Split-swap

split-swap

1

11

System Reset Alert

System Reset Alert [status lamp]

rs-alert

1

Station Security Code Notification Halt

ssvn-halt

ssvn-halt

1 per system

Night Service (ACD)

Hunt Group

hunt-ns (Grp. No.__)

3 per hunt group

12

Time of Day Routing [display buttons]

Immediate Override

man-ovrid

1

Clocked Override

clk-overid

1

Timed Reminder

RC Aud Off

re-ringoff

1

Timer

Timer

timer

1

Trunk Identification [display button]

Trunk-ID

trk-id

1

Trunk Group Name [display button]

Trunk-Name

trunk-name

1

Visually Impaired Service (VIAS)

VIS

vis

1

Console Status

con-stat

1

Display

display

1

DTGS Status

dtgs-stat

1

Last Message

last-mess

1

Last Operation

last-op

1

VDN of Origin Announcement Repeat

VOA Repeat

voa-repeat

1

12

VuStats

VuStats

vu-display

1

  1. List: List number 1 to 3 where the destination number is stored. DC: Dial codes of destination number.

  2. Grp: The split group number for ACD.

  3. Code: Enter a stroke code (0 through 9).

  4. TAC: local-tgs — TAC of local TG

    remote-tgs — (L-TAC) TAC of TG to remote PBX

    remote-tgs — (R-TAC) TAC of TG on remote PBX

    The combination of local-tgs/remote-tgs per console must not exceed 12 (maximum). Label associated button appropriately so as to easily identify the trunk group.

  5. Grp: Enter a hundreds group number (1 through 20).

  6. Enhanced Hospitality must be enabled on the System-Parameters Customer-Options (Optional Features) screen.

  7. Ext: Can be a VDN extension.

  8. Grp: A trunk group number.

  9. Grp: Group number of the hunt group.

  10. The attendant can alternate between active and split calls.

  11. VDN of Origin must be enabled.