Adding an Attendant Console

Last Updated : Mar 17, 2016 |

About this task

Usually Avaya connects and administers your primary attendant console during cutover. However, you might find a need for a second attendant console, such as a backup console that is used only at night. This example shows how to add a night-only attendant console.

Note:

These instructions do not apply to adding a Personal Computer Console or SoftConsole. For more information, see the appropriate console documentation.

Procedure

  1. Type add attendant.
  2. Press Enter

    The system displays the Attendant Console screen.

  3. In the Type field, enter 302. This is the type of attendant console.
  4. If you want this attendant to have its own extension, enter one in the Extension field.
    Tip:

    If you assign an extension to the console, the class of restriction (COR) and class of service (COS) that you assign on this Attendant Console screen override the COR and COS you assigned on the Console Parameters screen. To avoid unexpected behavior, you should assign the same COR and same COS on both screens.

    If you give your attendants an individual extension, users can call the attendant directly by dialing the extension.

    Attendants can use Individual attendant extensions to use features that an attendant group cannot use — for example, you can assign them to hunt groups.

  5. In the Console Type field, enter night-only.

    This indicates how this console is used in your organization—as a principal, day only, night only, or day/night console. You can have only one night-time console (night only or day/ night) in the system.

  6. In the Port field, enter the port address for this console.
  7. Type a name to associate with this console in the Name field.
  8. In the DIRECT TRUNK GROUP SELECT BUTTON ASSIGNMENTS fields, enter trunk access codes for the trunks you want the attendant to be able to select with just one button.
  9. If you are using the Enhanced Selector console, set the HUNDREDS SELECT BUTTON ASSIGNMENTS that you want this console to have.

    If you want this console to be able to access extensions in the range 3500 to 3999, you need to assign them 5 Hundreds Select Buttons: 35 for extensions 3500 to 3599, 36, 37, 38, and 39.

  10. Assign the Feature Buttons that you want the 302 console to have.

    To determine which buttons you can assign to a console, see Attendant Console Feature Buttons.

    Tip:

    Feature buttons are not numbered top-to-bottom on the attendant console, as you might expect.

  11. Press Enter to save your changes.
Related information
Attendant Console Feature Buttons