When you have a dual extension telephone and you upgrade to a single extension telephone, you can remove the connection that is no longer used for that telephone. To remove the H.323 connection that is no longer needed, first record the media complex extension number.
Procedure
Type change station nnnn where nnnn is the extension number of the original dual-connect telephone that you are replacing with a single-connect telephone.
The system displays the Station screen.
Move to the Media Complex Extension field.
Write down the number in the Media Complex field, then delete the number from the field.
Press Enter to save your work.
Remove the extension you recorded. Before you remove an H.323 extension from your system, check the status, remove it from any group or usage lists, and then delete it from the system’s memory.
For example, if you wrote down extension 1234 before you removed it from the Media Complex field on the Station screen, then remove extension 1234 using these steps:
Type status station 1234.
Press Enter.
The system displays the General Status screen.
Make sure that the extension is idle and not making or receiving calls, has no messages waiting and has no active buttons, such as Send All Calls or Call Forwarding.
Type list groups-of-extension 1234.
Press Enter.
The Extension Group Membership screen shows whether the extension is a member of any groups on the system.
Press Cancel.
If the extension belongs to a group, access the group screen and delete the extension from that group.
If extension 1234 belongs to pickup group 2, type change pickup group 2 and delete the extension from the list.
Type list usage extension 1234.
Press Enter.
The Usage screen shows where the extension is used in the system.
Press Cancel.
If the system displays the extension on the Usage screen, access the appropriate feature screen and delete the extension.
If extension 1234 belongs to hunt group 2, type change hunt group 2 and delete the extension from the list.
Type change station 1234.
Press Enter.
Delete any bridged appearances or personal abbreviated dialing entries.
Press Enter.
The system displays the Station screen for this telephone so you can verify that you are removing the correct telephone.
Type remove station 1234.
Press Enter.
If this is the correct telephone, press Enter.
The system responds with command successfully completed.
If the system responds with an error message, the telephone is busy or still belongs to a group.
Press Cancel to stop the request, correct the problem, and type remove station 1234 again.
Remove the extension from voice mail service if the extension has a voice mailbox.
Type save translations.
Press Enter to save your changes.
Note:
You do not need to delete the extension from coverage paths. The system automatically adjusts coverage paths to eliminate the extension.
Once you successfully remove the extension, it is permanently erased from system memory. If you want to reactivate the extension, you have to add it again as though it were new.
