You can customize the settings on your personal telephone. You can add feature buttons to monitor or test the system, so that you can troubleshoot the system from your telephone.

To troubleshoot the system, you need a telephone with the following facilities:

• A large multi-button display, such as 8434D or 8410D

• The class of service with console permissions

• Feature buttons, such as:

  • ACA and security violations assigned to lamp buttons

  • Busy verify

  • Cover message retrieval button

  • Major or minor alarm buttons

  • Trunk ID buttons

  • Verify button

After you select a telephone, select the place for this telephone, for example, at your desk or in the server room. If the telephone is in the server room near the system administration terminal, you can quickly add or remove feature buttons to test features.

You can set up multiple telephones for testing applications and features before you provide them to users. You can have a telephone that represents each type of user telephone in your organization. For example, if you have four basic telephone templates each for executives, marketers, technicians, and other employees, you can test new features or options. You can have examples of each of these telephones and test options. After you are satisfied that a change works on the test telephone, you can make the change for all the users in that group.