Putting a call in a queue

Last Updated : Oct 31, 2012 |

About this task

Write a vector so that calls that come into the main business number redirect to a queue.

We will use a vector-controlled hunt group for the main number queue. This hunt group was set up as main split 47. When calls first arrive, all calls to our main number should be queued as pri 1 for low priority.

To queue calls, write the following vector (step 2). (Please note, we started our example on step 2 because step 1 is used later.)

Procedure

  1. Keep it Blank.
  2. Type queue-to main split 47 pri 1.
    Tip:

    Remember, Communication Manager automatically fills in some of the information when you type your vector step. Press Tab.