You can use Call Vectoring feature called Variables in Vectors (VIV) to create variables that can be used in vector commands to:

• Improve the general efficiency of vector administration

• Provide increased manager and application control over call treatments

• Create more flexible vectors that serve the needs of your customer and contact center operations

The vector variables are defined in a central variable administration table. Values assigned to some types of variables can also be quickly changed by means of special vectors, Vector Directory Numbers (VDNs), or Feature Access Codes (FACs) that you administer specifically for that purpose. Different types of variables are available to meet different types of call processing needs. Vector variables can be added to consider location, messaging, and adjunct routing vector steps when the Call Center Release is 3.0 or later. Depending on the variable type, variables can use either call-specific data or fixed values that are identical for all calls. In either case, an administered variable can be reused in many vectors. For a more detailed description of variable types and purposes, see Avaya Call Center Call Vectoring and Expert Agent Selection (EAS) Guide, 07-600780.