Cannot access dial list

Last Updated : Oct 30, 2012 |

Problem

A user cannot access a dial list

Possible Causes

  • The specific list was not assigned to the user’s telephone.

  • The user dialed the wrong feature access code

  • The user pressed the wrong feature button.

  • The feature button was wrongly defined.

Proposed solution–Verify list assigned to telephone

Procedure

  1. Type display station nnnn, where nnnn is the user’s extension.
  2. Press Enter.
  3. Review the current settings of the List1, List2, and List3 fields to determine if the list the user wants to access is assigned to their telephone.

Proposed solution–Verify feature access code

Procedure

  1. Type display feature-access-codes.
  2. Press Enter.
  3. Verify that the user is dialing the appropriate feature access code.

Proposed solution–Verify feature button assignment

Procedure

  1. Type display station nnnn, where nnnn is the user’s extension.
  2. Press Enter.
  3. Review the current feature button assignments to determine whether:

    • The user was pressing the assigned button.

    • The list number and dial code are correct.