A VDN is an extension that directs an incoming call to a specific vector. This number is a soft
extension number not assigned to an equipment location. VDNs must follow your dial plan.
We will create VDN 5011 for our sales department. A call into 5011 routes to vector 11. This vector plays an announcement and queues calls to the sales department.
Security alert:
Vector fraud is one of the most common types of toll fraud because vectors route calls based on the class of restriction (COR) assigned to the VDN. See the Avaya Toll Fraud and Security Handbook for more information.
