Setting up night service for hunt groups

Last Updated : Oct 30, 2012 |

About this task

You can administer hunt group night service if you want to direct hunt group calls to a night service destination.

Let us say your helpline on hunt group 3 does not answer calls after 6:00 p.m. When customers call after hours, you would like them to hear an announcement that asks them to try their call again in the morning.

To set up night service for your helpline, you need to record the announcement (in our example, the announcement is on extension 1234) and then modify the hunt group to send calls to this extension.

Procedure

  1. Type change hunt-group.
  2. Press Enter.

    The system displays the Hunt Group screen for hunt group 3.

  3. In the Night Service Destination field, type 1234.

    The destination can be an extension, a recorded announcement extension, a vector directory number, a hunt group extension, or attd if you want to direct calls to the attendant.

    Calls to hunt group 3 will follow the coverage path assigned to extension 1234.

  4. Click Enter to save your changes.
  5. Now you need to program a night service button.
Related information
Hunt Groups