302 attendant consoles

Avaya Communication Manager supports the following 302 attendant consoles: the 302A/B, 302C, and 302D consoles. You might have a basic or enhanced version of these consoles.

To compare and contrast the consoles, view the diagrams below.

• 302A/B

• 302C

• 302D

302D Console

The 302D console provides the following enhancements to the 302C console:

• Modular handset or headset connection

  The console accepts a standard RJ11, 4-pin modular handset or headset. This connection replaces the quarter-inch, dual-prong handset or headset connection.

• Activate or deactivate push-button

  You can use the push-button on the left side of the console to activate or deactivate the console. The system displays a message on the console identifying that the button must be pressed to activate the console.

• Two-wire DCP compatibility

  The console is compatible with two-wire DCP circuit packs only, not four-wire DCP circuit packs.

• Headset volume control

  The console can now control the volume of an attached headset.

• Noise expander option

  The console has circuitry to help reduce background noise during pauses in speech from the console end of a conversation. This option is normally enabled.

• Support for Eurofont or Katakana character set

  The console can show the Eurofont or Katakana character set. Administration of these character sets must be coordinated with the characters sent from Avaya Communication Manager.

Avaya Personal Computer consoles

The Avaya Personal Computer Console is a Microsoft Windows-based call handling application for Avaya Communication Manager attendants. It provides an ideal way to increase your productivity and to serve your customers.

Personal Computer Console offers all the call handling capabilities of the hardware-based Avaya 302 attendant console with a DXS module, plus several enhanced features and capabilities. The enhanced features provide you with the ability to see up to six calls at once, and to handle all calls more efficiently.

Personal Computer Console also provides a powerful directory feature. You are able to perform searches, display user information, including a photo. You are able to place a call immediately from the directory.

And, because Personal Computer Console resides on a Windows-based Personal Computer, you are able to use other software applications at the same time. If a call comes in while you are in another application, you are able to handle it immediately.

For more information about the Avaya Personal Computer Console, go to the Avaya Support website at http://support.avaya.com.

SoftConsole IP Attendant

The SoftConsole is a Windows-based application that can replace the 302B hard console. The SoftConsole is similar to Personal Computer Console, but it performs call answering and routing through a Personal Computer interface via IP. For more information, go to the Avaya Support website at http://support.avaya.com.

SIP Workplace Attendant

Avaya Workplace Attendant is designed to meet the communications requirements of front-desk personnel and call receptionists. Avaya Workplace Attendant is intended to assist people whose responsibility includes receiving calls, often in large volumes, and routinely transferring the calls to the appropriate group or individual.

Avaya Workplace Attendant consists of two components:

• The Avaya Workplace Attendant client is a Windows-based user interface that supports real-time multimedia communications. Front-desk personnel and call receptionists, called Attendants in the client, can use the integrated communications capabilities of the interface directly with a computer and headset or combine a deskphone for calls.

• The Avaya Workplace Attendant snap-in is deployed on the Avaya Breeze® platform, which is installed on Avaya Aura® and virtualized using VMware. The snap-in provides a call queue, phone book, and presence capabilities.

  Avaya Workplace Attendant uses the call processing capabilities of the Avaya Breeze® platform to intercept calls. The Avaya Workplace Attendant snap-in can redirect calls to alternate destinations, block calls, and play announcements to callers. The snap-in also supports the establishment of calls to gain access to external websites and invoke external web services using web browsers and applications.

Avaya Workplace Attendant supports the creation of specific themes called Topics for individual external helpline phone numbers of enterprises. For example, administrators can map a phone number to a topic called Technical Support. Callers can call the Technical Support helpline number and connect directly to specific Attendants who manage technical support-related issues in the enterprise. Attendants can subscribe to multiple topics and manage calls for different topics.

Avaya Workplace Attendant uses a phone book stored in the database of the Avaya Breeze® platform server cluster. Each Avaya Breeze® platform server cluster contains one database. Administrators can import and map user data from up to ten external databases in the phone book.

Avaya Workplace Attendant supports the following codecs for multimedia communications:

• G.711 a-law

• G.711 u-law

• G.722

• G.726_32

• G.729A

Avaya Workplace Attendant uses security certificates and secure protocols, such as SIPs and SRTP, of Avaya Breeze® platform to provide secure communications. Avaya Breeze® platform supports high availability through server clusters with failover capabilities and scalability through load balancing in the server clusters.

For more information, go to the Avaya Support website at http://support.avaya.com.