You can define system-wide console settings on the Console Parameters screen. For example, if you want to warn your attendants when there are more than 3 calls in queue or if a call waits for more than 20 seconds, complete the following steps:
Procedure
Type change console-parameters.
Press Enter
The system displays the Console Parameters screen.
In the Calls in Queue Warning field, enter 3.
The system lights the console’s second call waiting lamp if the number of calls waiting in the attendant queue exceeds 3 calls. Click Next to display page 2.
In the Time in Queue Warning field, enter 20.
The system issues a reminder tone if a call waits in the attendant queue for more than 20 seconds.
Press Enter to save changes.
Note:
Some of the settings on the individual Attendant Console screens can override your system-wide settings.
