Administering Denied or Invalid Calls

Last Updated : May 15, 2018 |

About this task

You can administer your system to reroute denied or invalid calls to an announcement, the attendant, or to the vector directory number.

The following calls are rerouted.

  • All outward restricted call attempts to routed to an announcement at extension 2040.

  • All incoming calls that are denied to routed to the attendant.

  • All invalid dialed numbers are routed to an announcement at extension 2045.

  • All invalid incoming calls are routed to a vdn at 2050.

The steps for the rerouting are as follows:

Procedure

  1. Enter change system-parameters features.

    The system displays the Feature-Related System Parameters screen.

  2. In the Controlled Outward Restriction Intercept Treatment field, type announcement.

    The system displays a blank field.

  3. In the blank field, type 2040.

    This is the extension of an announcement you recorded earlier.

  4. In the DID/Tie/ISDN Intercept Treatment field, type attd.

    The attendant uses this to handle incoming calls that have been denied.

  5. In the Invalid Number Dialed Intercept field, type announcement.

    The system displays a blank field.

  6. In the blank field, type 2045.

    This is the extension of an announcement you recorded earlier.

  7. In the DID/Tie/ISDN Intercept Treatment field on Page 1, type vdn.

    The system displays a blank field.

  8. In the blank field, type 2050.

    This routes all incoming invalid calls to the specified vector directory number.

    For more information on how to create VDN, see Adding a Vector Directory Number.

  9. Save the changes.