Receiving Notification in an Emergency

Last Updated : Oct 13, 2020 |

If one of your user calls an emergency service, someone for e.g. the front desk or receptionist of the building should get the caller information. So when the emergency personnel arrives, receptionist can use the caller information and identify the user. You can set up Communication Manager to alert the attendant and up to ten other extensions whenever an end-user dials an emergency number. The display on the receptionist's telephone shows the name and the number of the person who placed the emergency call. The telephone also ring with a siren-type alarm, which receptionist must acknowledge to cancel.

Note:

You must decide if you want one user to be able to acknowledge an alert, or if all users must respond before an alert is canceled. Verify that the ARS field is y on the System Parameters Customer-Options (Optional Features) screen.

Ensure that the extensions you notify belong to physical digital-display telephones. When you assign crisis alert buttons to the telephones, check the Type field on the Station screen to be sure you are not using a virtual extension.

Refer to Telephone Reference for a list of telephone types.

About this task

The following example illustrates how to set up the system to notify the attendant and the security guards at all 3 entrances when someone dials the emergency number 5555. All three guards must acknowledge the alert before it is silent.

Procedure

  1. Type change ars analysis n on Administration interface. Press Enter. The system displays the ARS Digit Analysis Table screen.
  2. In the Dialed String field, type 5555.

    5555 is the number in our example that end-users dial to reach emergency services.

  3. In the Total Min and Max fields, type 4.

    In this example, the user must dial all 4 digits for the call to be treated as an emergency call.

  4. In the Route Pattern field, type 1.

    In this example, use route pattern 1 for local calls.

  5. In the Call Type field, type alrt.

    The system identifies the dialed string 5555 as one that activates emergency notification.

  6. Press Enter to save your changes. Now set up the attendant console to receive emergency notification.
  7. Type change attendant 1. Press Enter.

    The system displays the Attendant Console screen.

  8. In the feature button area, assign a crss-alert button.
  9. Press Enter to save your changes.
  10. Assign a crss-alert button to each security guard’s telephone.

    You cannot assign this button to a soft key.

    Finally, ensure that all security personnel and the attendant must acknowledge the alert.

  11. Type change system-parameters crisis-alert. Press Enter.

    The system displays the Crisis Alert System Parameters screen.

  12. Go to the Every User Responds field and type y.
  13. In the SNMP Inform to Notify Adjunct When DCP and H.323 Stations Go In-Service field, do the following:

    • If you have DCP or H.323 phones and Emergency Location Management Solution, type y.

    • If you do not have DCP or H.323 phones, or Emergency Location Management Solution, leave this field as n.

    When a DCP station comes into service, or a H.323 station registers, the Communication Manager sends SNMP messages to a trap receiver.

  14. Optional In the SNMP Inform to Notify Adjunct When SIP Station Dials Emergency Call field, do the following:

    • If you have configured Emergency Location Management Solution as an ELIN server with Session Manager, leave this field as n.

    • If you have Emergency Location Management Solution, but have not configured it as an ELIN server, type y.

    For more information on administering the ELIN server, see Administering Avaya Aura® Session Manager.

    When a SIP station places an emergency call, the Communication Manager sends SNMP messages to a trap receiver.

  15. Press Enter to save your changes.