Troubleshooting IP softphones

Last Updated : Jun 29, 2015 |

Problem

Display characters on the telephone cannot be recognized.

Cause

Microsoft Windows is not set to use Eurofont characters.

Solution

Set the Microsoft Windows operating system to use Eurofont.

For more information on how to install and configure the IP Softphone software, see user documentation on Avaya IP softphone.

Problem

The call is not connecting to the home phone that is configured as Other Phone.

Cause

The Facility Restriction Level (FRL) of the desk phone is too low for the route pattern over which the trunk call to the home phone is sent.

Solution

Increase the FRL of the desk phone or reduce the FRL on the route pattern.