Obtaining and Installing Phone Message Files

Last Updated : Jul 27, 2015 |

About this task

A Unicode Message file for each supported language is available in a downloadable ZIP file on the Avaya support Web site (https://support.avaya.com/unicode). You can also create a new translation or edit an existing translation with the Avaya Message Editing Tool (AMET) (https://support.avaya.com/amet). Additional languages are periodically becoming available, so check this site often for the most up-to-date message files.

Note:

Refer to the Communication Manager Messages Job Aid for details on the following procedures.

Procedure

  1. Download the appropriate Unicode message file to your Personal Computer. For an existing translation, download the required language from https://support.avaya.com/unicode.
  2. If necessary, create a new translation, or modify an existing translation, using the Avaya Message Editing Tool (AMET), available at https://support.avaya.com/amet.
    Note:

    Only the Avaya Message Editing Tool (AMET) can be used for translation edits, using any other editor will not update the Phone Message File correctly and such files will fail to install. See the Avaya Message Editing Tool (AMET) Job Aid in the Generic Phone Message Package file for more details on using AMET.

  3. Transfer the Phone Message file to an Avaya Server that is running Communication Manager 2.2 or later, using the Avaya Web pages, the Avaya Installation Wizard, or ftp.
  4. Install Phone Message files with the Communication Manager System Management Interface (SMI). The Avaya Installation Wizard only supports install of Unicode Phone Message files. Note that the Installation Wizard is the same wizard that you use to transfer Phone Message files to an Avaya Server that is running Communication Manager 2.2 or later.
  5. The strings in a Communication Manager Phone Message File (avaya_unicode[2-4].txt, custom_unicode[2-4].txt, avaya_user-defined.txt, custom_user-defined.txt) are loaded in real-time into Communication Manager memory after you click the Install button on the Communication Manager Phone Message File page of Communication Manager SMI.
  6. Set the Display Language field on the Station screen to unicode. Note that the Station screen displays the unicode keyword only if a Unicode-capable telephone is entered in the Station screen Type field. To use a user-defined file, set the Display Language field on the Station screen to user-defined.
    Note:

    There is no uninstall option for Phone Message files. You can reload a new Phone Message file. This will overwrite existing Phone Message files.