When to use Bridged Call Appearances

Last Updated : Sep 08, 2022 |

Following is a list of example situations where you might want to use bridged appearances.

  • A secretary making or answering calls on an executive’s primary extension: These calls can be placed on hold for later retrieval by the executive, or the executive can simply bridge onto the call. In all cases, the executive handles the call as if he or she had placed or answered the call. It is never necessary to transfer the call to the executive.

  • Visitor telephones: An executive might have another telephone in their office that is to be used by visitors. It might be desirable that the visitor be able to bridge onto a call that is active on the executive’s primary extension number. A bridged call appearance makes this possible.

  • Service environments: It might be necessary that several people be able to handle calls to a particular extension number. For example, several users might be required to answer calls to a hot line number in addition to their normal functions. Each user might also be required to bridge onto existing hot line calls. A bridged call appearance provides this capability.

  • A user frequently using telephones in different locations: A user might not spend all of their time in the same place. For this type of user, it is convenient to have their extension number bridged at several different telephones.