Setting up Time of Day Routing

Last Updated : Jan 24, 2023 |

Before you begin

AAR or ARS must be administered on Communication Manager before you use Time of Day Routing.

  • For AAR, verify that either the Private Networking field or the Uniform Dialing Plan field is y on the System Parameters Customer-Options (Optional Features) screen.

  • For ARS, verify that the ARS field is y and the Time of Day Routing field is y on the System Parameters Customer-Options (Optional Features) screen.

About this task

Time of Day Routing lets you redirect calls to coverage paths according to the time of day and day of the week. You need to define the coverage paths you want to use before you define the time of day coverage plan.

You can route calls based on the least expensive route according to the time of day and day of the week the call is made. You can also deny outgoing long-distance calls after business hours to help prevent toll fraud. Time of Day Routing applies to all AAR or ARS outgoing calls and trunks used for call forwarding to external numbers.

As an example, we will allow our executives to make long distance calls during business hours. Let us look at the Time of Day Routing Plan before we make any changes

To display your Time of Day Routing Plan:

Procedure

  1. Type display time-of-day 1.
  2. Press Enter.

    The system displays the Time Of Day Routing Plan screen for plan 1.

    Note:

    Make a note of the routing plan that is currently in effect. In our example, this plan is for employees who can only make local calls.

    You can see that in our example, two partition group numbers control time of day routing. PGN 1 begins one minute after midnight (00:01) every day of the week, and is used for after-business hours and all day Saturday and Sunday. PGN 2 is assigned to office hours Monday through Friday, not including noon (12:00) to 1:00 p.m. (13:00).

  3. Press Cancel to clear the screen.