Adding hunt group announcements

Last Updated : Sep 27, 2023 |

About this task

You can add recorded announcements to a hunt group queue. Use announcements to encourage callers to stay on the line or to provide callers with information. You can define how long a call remains in the queue before the caller hears an announcement.

For more information on how to record an announcement, see Announcements in Avaya Aura® Communication Manager Feature Description and Implementation.

Let us add an announcement to our internal helpline. We want the caller to hear an announcement after 20 seconds in the queue, or after approximately 4 or 5 rings. Our announcement is already recorded and assigned to extension 1234.

Tip:

You can use display announcements to find the extensions of your recorded announcements.

Procedure

  1. Type change hunt-group n, where n is the number of the hunt group to change.
  2. Press Enter.

    In our example, type change hunt-group 5.

    The system displays the Hunt Group screen.

  3. Click Next Page to find the First Announcement Extension field.
  4. In the First Announcement Extension field, type the extension of the announcement you want callers to hear.

    In this example, type 1234.

  5. In the First Announcement Delay (sec) field, type the number of seconds you want the caller to wait before hearing the first announcement.

    In our example, type 20.

    Tip:

    If you set the delay announcement interval to 0, callers automatically hear the announcement before anything else. This is called a forced first announcement.

  6. Click Enter to save your changes.

    You can use the same announcement for more than one hunt group.