Preparing to set up Service Observing

Last Updated : Oct 30, 2012 |

  1. On the System Parameter Customer-Options screen, verify that the:

    • Service Observing (Basic) field is y.

  2. If you want to enable remote service observing by allowing remote users to dial a feature access code, verify the:

    • Service Observing (Remote/By FAC) field is y.

If the appropriate field is disabled, go to the Avaya Support website at http://support.avaya.com.