Setting up call forwarding for users

Last Updated : Oct 30, 2012 |

About this task

This section shows you how to give your users access to call forwarding.

We will change a call forwarding access code from a local telephone with a Class of Service of 1:

Procedure

  1. Type change feature-access-codes.
  2. Press Enter.

    The system displays the Feature Access Code (FAC) screen.

  3. In the Call Forwarding Activation Busy/DA field, type *70.

    The *70 feature access code activates the call forwarding option so incoming calls forward when your telephone is busy or does not answer.

  4. In the Call Forwarding Activation All field, type *71.

    The *71 feature access code forwards all calls.

  5. In the Call Forwarding Deactivation field, type #72.

    The #72 feature access code deactivates the call forwarding option.

  6. Press Enter to save your changes.
  7. Type change cos.
  8. Press Enter.

    The system displays the Class of Service screen.

  9. On the Call Fwd-All Calls line, in the 1 column, type y.

    With this the user with this Class of Service can forward their calls. The 1 column is for telephones with a Class of Service of 1.

  10. On the Console Permissions line, in the 1 column, type y.

    With this the user can define call forwarding on any station, not just the dialing station.

  11. On the Restrict Call Fwd-Off Net line, in the 1 column, type y.

    This restricts your users from forwarding calls off-site. If you want your users to be able to call off-site, leave this field as n.

  12. On the Call Forward Busy/DA line, in the 1 column, type y.

    This forwards a user’s calls when the telephone is busy or doesn’t answer after a programmed number of rings.

  13. Press Enter to save your changes.