Call Forwarding

Last Updated : Jun 26, 2019 |

This section explains how to administer various types of automatic call forwarding. To provide call forwarding to your users, assign each extension a class of service (CoS) that allows call forwarding. Then assign call-forwarding buttons to the user telephones (or give them the feature access code (FAC) for call forwarding) so that they can easily forward calls.

Use the Station screen to assign the COS and any call-forwarding buttons. Call Forwarding can be enabled using a button or a feature access code.

All Call Forward buttons have an Ext sub-field. The Ext sub-field allows you to apply Call Forward button to a station other than the station on which the Call Forward button is configured. For example, you can have a Call Forward button that applies to station X, and you can forward calls on behalf of X.

Within each class of service, you can determine whether the users in that COS have the following call forwarding features:

  • Call Forwarding All Calls — Users can use this to redirect all incoming calls to an extension, attendant, or external telephone number.

  • Call Forwarding Busy/Don’t Answer — Users can use this to redirect calls only if their extensions are busy or they do not answer.

  • Restrict Call Fwd-Off Net — This prevents users from forwarding calls to numbers that are outside your system network.

As the administrator, you can administer system-wide call-forwarding parameters to control when calls are forwarded. Use the System Parameters Call Coverage/Call Forwarding screen to set the number of times an extension rings before the system redirects the call because the user did not answer (CFWD No Answer Interval). For example, if you want calls to ring 4 times at an extension and, if the call is unanswered, redirect to the forwarding number, set this parameter to 4.

You also can use the System Parameters Call Coverage/Call Forwarding screen to determine whether the forwarded-to telephone can override call forwarding to allow calls to the forwarded-from telephone (Call Forward Override). For example, if an executive forwards incoming calls to an attendant and the attendant needs to call the executive, the call can be made only if the Call Forwarding Override field is set to y.