Dial list connects to wrong number

Last Updated : Oct 30, 2012 |

Problem

A user complains that using an abbreviated dial list dials the wrong number.

Possible Causes

  • The user entered an wrong dial code.

  • The dial code was wrongly defined.

Proposed solution

Procedure

  1. Ask the user what number they dialed or button they pressed to determine which list and dial code they attempted to call.
  2. Access the dialing list and verify that the number stored for the specific dial code corresponds to the number the user wanted to dial.

    To access a group list, type display abbreviated-dialing group x, press Enter, where x is a group list number

  3. If the user dialed the wrong code, give them the correct code.
  4. If the dial code is wrong, press Cancel and use the appropriate change command to re-access the abbreviated dialing list.
  5. Correct the number.
  6. Press Enter.