This section describes how to use the Busy Verify or Busy Verification feature to detect toll fraud.
If you suspect toll fraud, you can interrupt the call on a specified trunk group or an extension number and monitor the call in progress. Callers hear a tone during the call that indicates that the call is being monitored.
Security alert:
Listening to the call of another caller can be subject to federal, state, or local regulations. You might need the consent of one or both the parties on the call. Find out and comply with the applicable laws, rules, and regulations when you use the Busy Verify feature.
