Basic incoming call coverage:

• Provides for automatic redirection of calls to alternate destinations when the called party is unavailable or not accepting calls

• Provides the order in which Communication Manager redirect calls to alternate telephones or terminals

• Establishes up to 6 alternate termination points for an incoming call

• Establishes redirection criteria that govern when a call redirects

• Redirects calls to a local telephone number (extension) or an off-switch telephone number (public network)

Redirection

Call coverage allows an incoming call to redirect from its original destination to an extension, hunt group, attendant group, uniform call distribution (UCD) group, direct department calling (DDC) group, automatic call distribution (ACD) split, coverage answer group, Audio Information Exchange (AUDIX), or vector for a station not accepting calls.

You can force a call to follow a coverage path more quickly using the Send All Calls feature. Send All Calls can be enabled using a button or a feature access code.

The Send All Calls button has an Ext sub-field. The Ext sub-field allows you to apply Send All Calls to a station other than the station on which the button is configured. For example, you can have a Send All Calls button that applies to station X, and you can use it to activate Send All Calls on behalf of X.