Setting up a queue

Last Updated : Oct 30, 2012 |

About this task

You can tell your server running Communication Manager how to handle a hunt-group call when it cannot be answered right away. The call waits in "queue."

We will tell Communication Manager that as many as 10 calls can wait in the queue, but that you want to be notified if a call waits for more than 30 seconds.

You also want Communication Manager to send a warning when 5 or more calls are waiting in the queue. This warning flashes queue-status buttons on telephones that have a status button for this hunt group. When the buttons flash, everyone answering these calls can see that the help-line calls need more attention.

Procedure

  1. Type change hunt-group n, where n is the number of the hunt group to change.
  2. Press Enter.

    In our example, type change hunt-group 5.

    The system displays the Hunt Group screen.

  3. In the Queue field, type y.
  4. In the Queue Length field, type the maximum number of calls that you want to wait in the queue.

    In our example, type 10.

  5. In the Calls Waiting Threshold field, type the maximum number of calls that can be in the queue before the system flashes the queue status buttons.

    In our example, type 5.

  6. In the Time Warning Threshold field, type the maximum number of seconds you want a call to wait in the queue before the system flashes the queue status buttons.

    In our example, type 30.

  7. Click Enter to save your changes.