A vector is a series of commands that you design to tell the system how to handle incoming calls. A vector can contain up to 32 steps and allows customized and personalized call routing and treatment. Use call vectoring to:
play multiple announcements
route calls to internal and external destinations
collect and respond to dialed information
Tip:
The vector follows the commands in each step in order. The vector "reads" the step and follows the command if the conditions are correct. If the command cannot be followed, the vector skips the step and reads the next step.
Your system can handle calls based on a number of conditions, including the number of calls in a queue, how long a call has been waiting, the time of day, day of the week, and changes in call traffic or staffing conditions.
