Providing music-on-hold service for multiple tenants

Last Updated : Jul 17, 2023 |

Before you begin

Before you can administer tenants in your system, Tenant Partitioning must be set to y on the System-Parameters Customer-Options screen. This setting is controlled by your license file.

About this task

If you manage the switching system for an entire office building, you might need to provide individualized telephone service for each of the firms who are tenants. You can set up your system so that each tenant can have its own attendant, and can chose to have music or play special announcements while callers are on hold.

The following example illustrates how to administer the system for one tenant to play Country music for callers on hold, and another to play Classical music.

Procedure

  1. Enter change music-sources on the administration interface.
  2. For Source No 1, enter music in the Type column.

    The system displays a Type field under the Source column.

  3. In the Type field, enter port.

    The system displays a blank text field.

  4. Enter the port number, 1v301 in this case, in the text field.
  5. In the description field, enter Country.
  6. Move to Source 3, and enter music in the Type column, port in the Type field, 1v303 for the port number, and Classical for the Description.
  7. Press Enter to save your changes.
  8. Enter change tenant 1.

    The system displays the Tenant screen.

  9. In the Tenant Description field, type Dentist.

    The system identifies the client in this partition.

  10. In the Attendant Group field, type the attendant group number.
    Note:

    The attendant group number must also appear in the Group field of the Attendant Console screen for this tenant.

  11. In the Music Source field, type 1.

    Callers to this tenant hear country music while on hold.

  12. Press Enter to save your changes.
  13. To administer the next partition, enter change tenant 2.
  14. Administer this tenant, Insurance Agent, to use Attendant Group 2 and Music Source 3. Be sure to change the Attendant Console screen so that this attendant is in group 2. The callers of this tenant hear classical music on hold.