Removing telephones

Last Updated : Jul 06, 2023 |

Before you begin

Before you physically remove a telephone from your system, check the telephone’s status, remove it from any group or usage lists, and then delete it from the system’s memory. For example, to remove a telephone at extension 1234:

Procedure

  1. Type status station 1234.
  2. Press Enter.

    The system displays the General Status screen.

  3. Make sure that the telephone is in the following state:
    1. Plugged into the jack
    2. Idle and not receiving calls
    3. No messages waiting
    4. No active buttons, such as Send All Calls or Call Forwarding
  4. Type list groups-of-extension 1234.
  5. Press Enter.

    The Extension Group Membership screen shows whether the extension is a member of any groups on the system.

  6. Press Cancel.
  7. If the extension belongs to a group, access the group screen and delete the extension from that group.

    If extension 1234 belongs to pickup group 2, type change pickup group 2 and delete the extension from the list.

  8. Type list usage extension 1234.
  9. Press Enter.

    The Usage screen shows where the extension is used in the system.

  10. Press Cancel.
  11. If the system displays the extension on the Usage screen, access the appropriate feature screen and delete the extension.

    If extension 1234 is bridged onto extension 1235, type change station 1235 and remove the appearances of 1234.

  12. Type change station 1234.
  13. Press Enter.
  14. Type remove station 1234.
  15. Press Enter.

    The system displays the Station screen for this telephone, so you can verify that you are removing the correct telephone.

    Tip:

    Be sure to record the port assignment for this jack in case you want to use it again later.

  16. If this is the correct telephone, press Enter.
    1. If the system responds with an error message, the telephone is busy or still belongs to a group.
    2. Press Cancel to stop the request, correct the problem.
    3. Enter remove station 1234 again.
  17. Remove the extension from voice mail service if the extension has a voice mailbox.
  18. Type save translations.
  19. Press Enter to save your changes
    Note:

    You do not need to delete the extension from coverage paths. The system automatically adjusts coverage paths to eliminate the extension.

Next Steps

Now you can unplug the set from the jack and store it for future use. You do not need to disconnect the wiring at the cross-connect field. The extension and port address remain available for assignment at a later date.

Once you successfully remove a set, that set is permanently erased from system memory. If you want to reactivate the set, you have to add it again as though it were a new telephone.