Setting up trunk answer from any station

Last Updated : Sep 27, 2023 |

About this task

There might be situations where you want everyone to be able to answer calls when the attendant is away. Use trunk answer any station (TAAS) to configure the system so that it notifies everyone when calls are ringing. Then, you can give users the trunk answer any station feature access code so they can answer these calls.

When the system is in night service mode, attendant calls redirect to an alerting device such as a bell or a buzzer. This lets other people in the office know when they should answer the telephone.

Note:

If no one answers the call, the call will not redirect to night service.

We will define a feature access code (we’ll use 71) and configure the alerting device for trunk answer any station.

You need a ringing device and 1 port on an analog line media module. See the Avaya Aura® Communication Manager Hardware Description and Reference for more information on the media module.

Procedure

  1. Type change feature-access-codes.
  2. Press Enter,

    The system displays the Feature Access Code (FAC) screen.

  3. Click Next until you see the Trunk Answer Any Station Access Code field.
  4. In the Trunk Answer Any Station Access Code field, type 71.
  5. Click Enter to save your changes.

    Once you set the feature access code, determine where the external alerting device is connected to the Communication Manager server (we’ll use port 001V304).

    To set up external alerting:

  6. Type change console-parameters.
  7. Press Enter.

    The system displays the Console Parameters screen.

  8. In the EXT Alert Port (TAAS) field, type 001V304.

    Use the port address assigned to the external alerting device.

  9. In the EXT Alert Port (TAAS) field, type 001V304.
  10. Click Enter to save your changes.