Administering intercom feature buttons example

Last Updated : Oct 31, 2012 |

About this task

To allow users to make intercom calls, you must administer feature buttons on the telephones in the intercom group. You can administer buttons for dial intercom, automatic intercom, or both on multi-appearance telephones. You can’t administer either intercom feature on single-line telephones, but you can assign single-line telephones to intercom groups so those users can receive intercom calls.

As an example, we will set up automatic intercom between extensions 2010 (dial code = 1) and 2011 (dial code = 2) in intercom group 1.

Procedure

  1. Enter change station 2010.
  2. Move to the page with the BUTTON ASSIGNMENTS fields.
  3. In BUTTON ASSIGNMENTS field 4, enter auto-icom.

    Press Tab.

    The Grp and DC fields appear.

  4. In the Grp field, enter 1.

    This is the number of the intercom group. Since an extension can belong to more than one intercom group, you must assign a group number to intercom buttons.

  5. In the DC field, enter 2.

    This is the dial code for extension 2011, the destination extension.

  6. Select Enter to save your changes.
  7. Repeat steps 1 to 6 for extension 2011.

    Assign a dial code of 1 to 2011’s automatic intercom button.

    To give a member of a group the ability to make intercom calls to all the other members, administer a Dial Intercom button on the member’s telephone. Type the number of the intercom group in the Grp field beside the Dial Intercom button.

    You can also give one user instant, one-way access to another. For example, to give user A instant, one-way access to user B, administer an Automatic Intercom button on A’s telephone only. You don’t have to administer any intercom button on B’s telephone. If B has a Dial Intercom button, he can make an intercom call to A the same way as he would to any other group member.

    When users are in the same call pickup group, or if Directed Call Pickup is enabled on your server running Communication Manager, one user can answer an intercom call to another user. To allow users to pick up intercom calls to other users, you must enter y in the Call Pickup on Intercom Calls field on the Feature-Related System Parameters screen.