Best practices for service observing

Last Updated : Oct 30, 2012 |

Procedure

  1. Do not add a bridged appearance as line appearance 1 for any station.

    Doing this can cause unexpected feature interactions with features like Service Observing and TTI.

  2. You can observe calls on a primary extension as well as all bridged appearances of that extension.

    You cannot observe the bridged appearances on the bridged extension’s telephone. For example, if you are observing extension 3082 and this telephone also has a bridged appearance for extension 3282, you cannot observe calls on the bridged call appearance for 3282. But if you observe extension 3282, you can observe activity on the primary and all of the bridged call appearances of 3282.

  3. If you are a primary telephone user or a bridging user, you can bridge onto a service observed call of the primary at any time.

    If you are a bridging user, you cannot activate Service Observing using a bridged call appearance.

  4. If the primary line is service observing on an active call, a bridged call appearance cannot bridge onto the primary line that is doing the service observing.