The first step in setting up any call pickup system is to create pickup groups and assign users to the groups. You can create one or many pickup groups, depending on your needs. A user extension can belong to only one pickup group.

In this exercise, you will:

• Add a pickup group and assign users to the pickup group.

• Enable Call Pickup alerting.

• Assign a Call Pickup button to each extension in the pickup group.

• Assign a feature access code (FAC).