Allowing callers to leave a message

Last Updated : Oct 30, 2012 |

About this task

Write a vector using which callers can leave messages. This type of vector uses a hunt group called a messaging split. For our example, we send after-hours calls to the voice mailbox at extension 2000 and use messaging split 99.

Once the vector routes a call to the mailbox, the caller hears a greeting (that was recorded with the voice mail for mailbox 2000) that tells them they can leave a message.

To let callers leave messages, write this vector (step 7):

Procedure

  1. Type goto step 7 if time-of-day is all 17:00 to all 8:00.
  2. Type queue-to main split 47 pri 1.
  3. Type announcement 4001 (All agents are busy, please wait...).
  4. Type wait-time 60 secs hearing music.
  5. Type goto step 2 if unconditionally.
  6. Type stop.
  7. Type messaging split 99 for extension 2000.