Setting up night station service

Last Updated : Oct 30, 2012 |

About this task

You can use night station service if you want to direct incoming trunks calls, DID-LDN (direct inward dialing-listed directory number) calls, or internal calls to the attendant (dialed ‘O’ calls) to a night service destination.

Let us say your attendant, who answers extension (LDN) 8100, usually goes home at 6:00 p.m. When customers call extension 8100 after hours, you would like them to hear an announcement that asks them to try their call again in the morning.

To set up night station service, you need to record the announcement (in our example, it is recorded at announcement extension 1234).

Tip:

All trunk groups that are routed through the attendant direct to this night service destination provided they already do not have a night service destination and, on the Console Parameters screen, the DID-LDN Only to DID-LDN Night Ext field is n. See Setting up trunk answer from any station.

Procedure

  1. Type change listed-directory-numbers.
  2. Press Enter.

    The system displays the Listed Directory Numbers screen.

  3. Enter 1234 in the Night Destination field.

    The destination can be an extension, a recorded announcement extension, a vector directory number, or a hunt group extension.

  4. Click Enter to save your changes.
  5. Type change console-parameters.
  6. Press Enter.

    The system displays the Console Parameters screen.

  7. In the DID-LDN Only to LDN Night Extension field, type n.
  8. Click Enter to save your changes.

    After you set up night station service, have the attendant use the night console button to activate and deactivate night service.