Control the features your users can access

Last Updated : Jul 17, 2023 |

Class of service and class of restriction give you great flexibility with what you allow users to do. If you are in doubt about the potential security risks associated with a particular permission, visit the Avaya Support website at http://support.avaya.com.

Features and functions

Communication Manager offers a wide range of features and functions that can be administered differently from one user to the next. For example, you can give one user a certain set of telephone buttons, and the next user a completely different set, depending on what each person needs to get his/her job done. You decide on these things as you administer the telephones for these individuals.

Class of service

Often, groups of users need access to the same sets of Communication Manager features. You can establish several classes of service (COS) definitions that are collections of feature access permissions. Now, a user's telephone set can be granted a set of feature permissions by simply assigning it a COS.

Class of restriction

Class of restriction (COR) is another mechanism for assigning collections of capabilities. COR and COS do not overlap in the access or restrictions they control.