Assigning pickup groups to a simple extended pickup group

Last Updated : Sep 27, 2016 |

Procedure

  1. Type change extended-pickup-group n, where n is a number of the extended pickup group. In this example, type change extended-pickup-group 4.
  2. Press Enter.

    The system displays the Extended Pickup Group screen for extended pickup group 4

  3. In the Pickup Group Number column, type the numbers of the pickup groups that you want to link together. In this example, add pickup group 13 (Credit Services) and pickup group 14 (Delinquency Payments).
  4. Press Enter to save your changes.

Example

Pickup groups 13 and 14 are now linked together in extended pickup group 4. In addition to answering calls to their own pickup group:

  • All members of pickup group 13 can answer calls to pickup group 14.

  • All members of pickup group 14 can answer calls to pickup group 13.