Telecommuting emphasizes the ability to perform telephony activities while remote from Communication Manager. It is a combination of four features that permit you to remotely perform changes to your station’s Coverage and Call Forwarding.
Note:
If you are operating in a Distributed Communications System (DCS) environment, you need to assign a different telecommuting-access extension to each Avaya server and tell your users which extension they should use. A user can set up call coverage from any of the DCS nodes, but needs to dial the telecommuting-access extension of the node on which their station is defined before using the feature access code. You can also set up telecommuting with an IP (internet protocol) telephone. See Adding an H.323 Softphone for more information.
Coverage of Calls Redirected Off Net (Avaya IQON) allows you to redirect calls off your network onto the public network and bring back unanswered calls for further coverage.
Note:
If a call covers or forwards off-net and an answering machine answers the call, or it is directed to a cellular telephone and a cellular announcement is heard, the server views this call as an answered call. Communication Manager does not bring the call back to the server for further routing.
You can use the Extended User Administration of Redirected Calls feature to change the direction of calls to your station. This activates the capability to have two coverage-path options. These two path options can be specified on the Station screen; however, unless the Can Change Coverage field is set to y on the Class of Restriction screen, the second path option cannot be populated. For information about Class of Restriction screen, see Avaya Aura® Communication Manager Screen Reference.
The Personal Station Access feature gives you an extension number, a Merge feature access code, and a personalized security code, and tells you which office telephone you can use. With the Personal Station Access feature, you can take your telephone, as long as the telephones are the same type, anywhere on the same server running Communication Manager.
The Answer Supervision feature provides supervision of a call directed out of the server either by coverage or forwarding and determines whether Communication Manager should bring the call control back to its server.
