Covering calls redirected to an off-site location

Last Updated : Sep 27, 2023 |

Before you begin

  • On the System Parameters Customer-Options (Optional Features) screen, verify the Coverage of Calls Redirected Off-Net Enabled field is y. If not, go to the Avaya Support website at http://support.avaya.com.

  • You need call classifier ports for all situations except ISDN end-to-end signaling, in which case the ISDN protocol does the call classification. For all other cases, use one of the following:

    • Tone Clock with Call Classifier - Tone Detector circuit pack. For more information about circuit pack, see Avaya Aura® Communication Manager Hardware Description and Reference.

    • Call Classifier - Detector circuit pack.

About this task

You can provide coverage for calls that have been redirected to an off-site location (for example, your home). You can use the capability, called Coverage of Calls Redirected Off-Net (CCRON) to redirect calls onto the public network and bring back unanswered calls for further coverage processing.

Procedure

  1. Type change system-parameters coverage-forwarding.
  2. Press Enter.
  3. Click Next Page until you see the Coverage of Calls Redirected Off-Net (CCRON) page of the System-Parameters Coverage-Forwarding screen.
  4. In the Coverage of Calls Redirected Off-Net Enabled field, type y.

    This instructs Avaya Communication Manager to monitor the progress of an off-net coverage or off-net forwarded call and provide further coverage treatment for unanswered calls.

  5. In the Activate Answer Detection (Preserves SBA) On Final CCRON Cvg Point field, leave the default as y.
  6. In the Ignore Network Answer Supervision field, leave the default as n.
  7. Click Enter to save your changes.