An announcement is a recorded message that a caller can hear while the call is in a queue, or if the caller receives an intercept message for any reason. An announcement is often used in conjunction with music.

The source for announcements can be either integrated or external.

• Integrated announcements are embedded in a gateway processor board. This board is called a vVAL source.

• External announcements are stored on a separate piece of equipment called an adjunct and played back from the adjunct equipment.

This chapter uses the term announcement source to refer to integrated or external sources of announcements.

For information on music streaming from media server, see chapter Music streaming configuration of the document Implementing and Administering Avaya Aura® Media Server.