This section provides an introduction to vectors and Vector Directory Numbers (VDN). It gives you basic instructions for writing simple vectors.
Security alert:
Vector fraud is one of the most common types of toll fraud because vectors route calls based on the Class of Restriction (COR) assigned to the VDN.
This section references announcements, hunt groups, queues, splits, and skills, which are covered in detail in other sections of this book. You can also find information about these topics in Avaya Experience Platform® On-Prem (AXP On-Prem, formerly Avaya Aura® Call Center Elite) Feature Reference.
Note:
The Client Room field on the Class of Service screen will affect VDN displays. If a local station that has a COS with the Client Room field set to y calls a local VDN, the agent’s display that receives the call will look as if it is a direct station call rather than the expected VDN display of station name to vdn name.
