You can give your callers a list of options when they call. Your vector tells Communication Manager to play an announcement that contains the choices. Communication Manager collects the digits the caller dials in response to the announcement and routes the call accordingly.

We’ll create a vector that plays an announcement, then lets callers dial an extension or wait in the queue for an attendant.

Please note, the following example of this auto attendant vector is a new vector and is not built on the vector we used in the previous example.

To let callers connect to an extension, write this kind of vector: