You as a system administrator have the option of re-routing your emergency calls to a digital pager. When someone dials an emergency number (for example, 911), the system sends the extension and location (that originated the emergency call) to the administered pager.
Before you begin
Administer a crss-alert button on one of the following:
For Attendant Console, use the change attendant command
For Digital telephone set, use the change station command
In the ARS Digit Analysis Table, set the emergency numbers in the Call Type column to alrt (crisis alert).
You need a digital numeric pager.
Procedure
Type change system-parameters crisis-alert.
The system displays the Crisis Alert System Parameters screen.
Press Enter.
In the Alert Pager field, type y.
With this setting, you can use the Crisis Alert to a Digital Pager feature and causes an additional crisis alert administration fields to appear.
In the Originating Extension field, type a valid, unused extension to send the crisis alert message. As an example, type 7768.
In the Crisis Alert Code field, type 911.
This is the number used to call the crisis alert pager.
In the Retries field, type 5.
This is the number of additional times the system tries to send out the alert message in case of an unsuccessful attempt.
In the Retry Interval (sec) field, type 30.
This is the length of time between retries.
In the Main Number field, type the number to display at the end of the pager message, such as 303-555-0800.
In the Pager Number field, type the number for the pager, such as 303-555-9001.
In the Pin Number field, type pp77614567890.
This is the PIN, if required, for the pager. Insert any pause digits (pp) as needed to wait for announcements from the pager service to complete before sending the PIN.
In the DTMF Duration - Tone (msec) field, type 100.
This is the duration the DTMF tone is heard for each digit.
In the Pause (msec) field, type 100.
This is the duration between DTMF tones for each digit.
Save the changes.
For more information about Crisis Alert feature, see Avaya Aura® Communication Manager Feature Description and Implementation.
