Defining time-of-day coverage

Last Updated : Oct 30, 2012 |

About this task

The Time of Day Coverage Table on your system lets you redirect calls to coverage paths according to the time of day and day of the week when the call arrives. You need to define the coverage paths you want to use before you define the time of day coverage plan.

For example, let us say you want to administer the system so that incoming calls to extension 2054 redirect to a coworker in the office from 8:00 a.m. to 5:30 p.m., and to a home office from 5:30 p.m. to 8:00 p.m. on weekdays. You want to redirect the calls to voice mail after 8:00 p.m. weekdays and on weekends.

Procedure

  1. Type add coverage time-of-day next.
  2. Press Enter.

    The system displays the Time of Day Coverage Table screen, and selects the next undefined table number in the sequence of time-of-day table numbers. If this is the first time-of-day coverage plan in your system, the table number is 1.

    Record the table number so that you can assign it to extensions later.

  3. To define your coverage plan, enter the time of day and path number for each day of the week and period of time.

    Enter time in a 24-hour format from the earliest to the latest. For this example, assume that coverage path 1 goes to a coworker, path 2 to home, and path 3 to voice mail.

    Define your path for the full 24 hours (from 00:01 to 23:59) in a day. If you do not list a coverage path for a period of time, the system does not provide coverage for that time.

  4. Click Enter to save your changes.
  5. Now assign time-of-day coverage to a user. For example, we use extension 2054:
    1. Type change station nnnn, where nnnn is the extension number.
    2. Press Enter.

      The system displays the Station screen.

    3. Move your cursor to Coverage Path 1 and type t plus the number of the Time of Day Coverage Table.
    4. Click Enter to save your changes.

    Now calls to extension 2054 redirect to coverage depending on the day and time that each call arrives.