#

AD

Autodial: Users can administer the hash (#) button as an autodial feature button by entering the Audix number in the BUTTON ASSIGNMENTS field on the Station screen.

1 per station

abr-prog

Abr Program

Abbreviated Dialing Program: Users can use this button to program abbreviated dialing and autodial buttons or to store or change numbers in a personal or group list associated with the station.

1 per station

abr-spchar

AbrvDial (char)

Abbreviated Dialing Special Character: You can use this button to enter an associated special character when programming. For example, the tilde (~), ~m (mark), the pause (~p), ~s (suppress), ~w (wait for dial tone), or ~W (wait forever)] .

1 each per station

abrdg-appr (Ext: ____)

(extension)

Bridged Appearance of an analog telephone: Users can use this button to have an appearance of a single-line telephone extension. Assign to a 2-lamp appearance button.

Depends on station type

abrv-dial (List: __ DC: __)

AD

Abbreviated Dialing: Users can use this button to dial the stored number on the specified abbreviated dialing list.

List: Users can specify the list number 1 to 3 where the destination number is stored.

DC: Users can specify the dial code for the destination number.

1 per AD list per dial code

abrv-ring

AbRng

Abbreviated and Delayed Ringing: Users can use this button to trigger an abbreviated or delayed transition for calls alerting at an extension.

ac-alarm

AC Alarm

Administered Connection alarm notification: Users can use this button to monitor when the number of failures for an administered connection has met the specified threshold.

1 per station

aca-halt

Auto-Ckt Halt

Automatic Circuit Assurance : Users of display telephones can use this to identify trunk malfunctions. The system automatically initiates a referral call to the telephone when a possible failure occurs. When the user presses ACA Halt, the system turns off ACA monitoring for the entire system. The user must press ACA Halt again to restart monitoring.

1 per system

account

Account

Account: Using this button, the user can enter Call Detail Recording (CDR) account codes. With CDR account codes, the system can associate and track calls according to a particular project or account number.

1 per station

admin

Admin

Administration: With this button, a user can program the feature buttons on their 6400-series telephone.

1 per station

after-call Grp:___

AfterCall

After Call Work Mode: An agent can be temporarily removed from call distribution so that the agent can finish ACD-related activities, such as completing paperwork.

Grp: Users can specify the ACD split group number.

1 per split group

agnt-login

Agent Login

Agent Login: This feature is used to log in an agent. Agent Login screen is displayed with Agent ID and password on the screen.

1 per station

alrt-agchg

Alert Agent

Alert Agent: This feature indicates to the agent that their split or skill hunt group changed while active on a call. This button blinks to notify the agent of the change.

1 per station

alt-frl

Alternate FRL

Alternate Facility Restriction Level (FRL): This feature activates or deactivates an alternate facility restriction level for the extension.

1 per system

ani-requst

ANI Request

Automatic Number Identification Request: Users can use this to display the calling party’s number from incoming trunks during the voice state of call. The trunk must support this functionality.

1 per station

assist (Group: __)

Assist

Supervisory Assistance: An ACD agent can use this feature to place a call to a split supervisor. Group: You can specify the ACD split group number.

1 per split group

asvn-halt

ASVN Halt

Authorization Code Security Violation Notification: Activates or deactivates call referral when an authorization code security violation is detected.

1 per system

atd-qcalls

AttQueueCall

Attendant Queue Calls (display button): Tracks the number of calls in the attendant group’s queue and displays the queue status. Assign this button to any user who you want to backup the attendant.

1 per station

atd-qtime

AttQueueTime

Attendant Queue Time (display button): Tracks the calls in the attendant group’s queue according to the oldest time a call has been queued, and obtains a display of the queue status.

1 per station

audix-rec

Audix Record

Audix One-Step Recording (display button): Activates or deactivates recording of the current call. An Audix hunt group extension that is valid for the user must be entered in the Ext: field after the name.

1 per station

aut-msg-wt (Ext: ___)

Msg (name or ext #)

Automatic Message Waiting: Associated status lamp automatically lits when an LWC message has been stored in the system for the associated extension (can be a VDN). This lamp will not light on the mapped-to physical station for messages left for virtual extensions.

1 extension per button per phone

auto-cback

Auto CallBack

Automatic Call Back: Inside user can activate this to place a call to a busy or unanswered telephone to be called back automatically when the called telephone becomes available to receive a call.

1 per station

auto-icom (Group: __)

Autoic (name or ext #)

Automatic Intercom: Places a call to the station associated with the button. The called user receives a unique alerting signal, and a status lamp associated with a Intercom button flashes. Grp: Intercom — Auto-Icom group number. This extension and destination extension must be in the same group.

1 per group per dial code

auto-in (Group: __)

Auto in

Auto-In Mode: With this the user can become automatically available for new ACD calls upon completion of an ACD call. Grp: The split group number for ACD.

1 per split group

auto-wkup

Auto Wakeup

Automatic Wakeup (display button): Attendants, front-desk users, and guests can use this to request a wake up call to be placed automatically to a certain extension (cannot be a VDN extension) at a later time.

1 per station

autodial

SD

User can use this to dial a number that is not part of a stored list.

aux-work (RC: __) (Group: __)

AuxWork

Auxiliary Work Mode: Removes agent from ACD call distribution to complete non-ACD-related activities. RC: Optional assignment for the 1- or 2-digit Reason Code to be used to change to Aux Work using this button, when Reason Codes is active. Multiple Aux Work buttons, each with a different RC, can be assigned to the same station set. Grp: The split group number for ACD.

1 per split group

brdg-appr (Btn: __ Ext: ___)

(extension)

Bridged Call Appearance: Provides an appearance of another user’s extension on this telephone. For example, an assistant might have a bridged appearance of their supervisor’s extension. The bridged appearance button functions exactly like the original call appearance, for instance it indicates when the appearance is active or ringing. You can assign brdg-appr buttons only to 2-lamp appearance buttons. You must indicate which extension and which call appearance button the user wants to monitor at this telephone.

Depends on station type

brdg-appr

B

Use a numeric value from 1 to 32 to specify a tradition per-call appearance bridged appearance or use a to specify a multiple call arrangement bridged appearance.

btn-ring

Button Ring

Station User Button Ring Control: Users can use this to toggle between audible and silent call alerting.

1 per station

btn-view

Button View

Button View: Users can use this to view, on the telephone’s display, the contents of any feature button. Button View does more than the "View" or "stored-num" feature button; these only display what is contained in abbreviated dialing and autodial buttons. When the user presses the btn-view button and then a specific feature button, they see the feature name and any auxiliary data for that button. Users can use this to review the programming of their feature buttons. You can assign this soft-key button to any 6400-, 7400-, or 8400-series display telephone.

busy-ind (TAC/Ext: __)

Busy

Busy Indication: Indicates the busy or idle status of an extension, trunk group, terminating extension group (TEG), hunt group, or loudspeaker paging zone. Users can press the busy-ind button to dial the specified extension. You can assign this button to any lamp button and must specify which Trunk or extension the user wants to monitor.

1 per TAC/Ext

call-appr

extension

Call Appearance: Originates or receives calls. Assign to a 2-lamp appearance button.

Depends on station type

call-disp

Return Call

Call Displayed Number (display button): Initiates a call to the currently displayed number. The number can be from a leave word calling message or a number the user retrieved from the Directory.

1 per station

call-fwd (Ext: ___)

CFrwd (Ext #) Call Forward (no ext #)

Activates or deactivates Call Forwarding All Calls on behalf of the configured extension. If the extension is blank, the button applies to this station.

64 per extension

call-park

Call Park

Users can use this to place the current call in the call park state so it can be retrieved from another telephone.

1 per station

call-pkup

Call Pickup

Users can use this to answer a call that is ringing in the user’s pickup group.

1 per station

call-timer

Call Timer

Used only on the 6400 sets. Users can use this to view the duration of the call associated with the active call appearance button.

1 per station

call-unpk

Unpark Call

Users can use this to unpark a call from another telephone than the telephone that originally parked the call. This feature button applies only to the SIP station types.

1 per station

callr-info

Caller Info

(Display button) Users can use Call Prompting to display information collected from the originator.

1 per station

cas-backup

CAS Backup

Centralized Attendant Service Backup: Used to redirect all CAS calls to a backup extension in the local branch if all RLTs are out-of-service or maintenance busy. The associated status lamp indicates if CAS is in the backup mode.

1 per station

cdr1-alrm

CDR 1 Fail

CDR Alarm: Associated status lamp is used to indicate that a failure in the interface to the primary CDR output device has occurred.

1 per station

cdr2-alrm

CDR 2 Fail

CDR Alarm: Associated status lamp is used to indicate that a failure in the interface to the secondary CDR output device has occurred.

1 per station

cfwd-bsyda (Ext: ___)

CFBDA (ext #)

Call Forward Busy or Don’t Answer: Activates and deactivates call forwarding for calls when the configured extension is busy or the user does not answer. If the extension is blank, the button applies to this station.

64 per extension

cfwd-enh (Ext: ___)

ECFwd (ext #) Enhanced Cfwd (no ext #)

Users can use Call Forwarding-Enhanced to specify a different destination extension for both internal and external calls on behalf of the configured extension. If the extension is blank, the button applies to this station.

check-in

Check In

Check In (display button): Changes the state of the associated guest room to occupied and turns off the outward calling restriction for the guest room’s station.

1 per station

check-out

Check Out

Check Out (display button): Changes the state of the associated guest room to vacant and turns on the outward calling restriction for the guest room’s station. Also clears (removes) any wake-up request for the station.

1 per station

clk-overid

ClkOverride

Clocked Manual Override (display button): Used only by authorized attendants and system administrators, in association with Time of Day Routing, to override the routing plan in effect for the system. The override is in effect for a specified period of time. This feature can only be assigned to display telephones.

1 per station

conf-dsp

Conf Display

Users can use this to display information about each party of a conference call. This button can be assigned to stations and attendant consoles.

1 per station

consult

Consult

The covering users uses the Consult button after answering a coverage call, to call the principal (called party) for private consultation. Activating Consult places the caller on hold and establishes a private connection between the principal and the covering user. The covering user can then add the caller to the conversation, transfer the call to the principal, or return to the caller.

1 per station

cov-cback

CovrCallBack

A covering party uses this to store a leave word calling message for the principal (called party).

1 per station

cov-msg-rt

Covr Msg Ret

Coverage Message Retrieval (display button): Places a covering station into the message retrieval mode for the purposes of retrieving messages for the group.

1 per station

cpn-blk

CPN Block

Blocks the sending of the calling party number for a call.

1 per station

cpn-unblk

CPN Unblock

Deactivates calling party number (CPN) blocking and allows the CPN to be sent for a single call.

1 per station

crss-alert

Crisis Alert

Crisis Alert (display button): Provide this button to the telephones or consoles that you want to notify when any user makes an emergency call. (You define which calls are emergency calls on the AAR or ARS Analysis screen by setting the Call Type to alrt.) After a user receives an alert, they can press the crss-alert button to disable the current alert. If tenant partitioning is active, the attendants within a partition can receive emergency notification only from callers in the same partition.

1 per station 10 per system

data-ext

Data (data ext #)

Data Extension: Sets up a data call. Can be used to pre-indicate a data call or to disconnect a data call. Cannot be a VDN or ISDN-BRI extension.

1 per data extension group

date-time

Time/Date

Date and Time (display button): Displays the current date and time. Do not assign this button to 6400-series display telephones as they normally show the date and time.

1 per station

delete-msg

Delete Msg

Delete message (display button): Deletes a stored LWC message or wakeup request.

1 per station

dial-icom (Grp: ___)

Dial Icom

Dial Intercom: Accesses the intercom group assigned to the button. Grp: Intercom — Dial (Dial Icom) group number.

1 per group

did-remove

DID Remove

DID Remove (display button): Using this DID assignments can be removed.

1 per station

did-view

DID View

DID View (display button): To display and change DID assignments and to choose between XDID and XDIDVIP numbers.

1 per station

directory

Directory

Directory (display button): Users with display telephone can access the integrated directory, use the touch-tone buttons to key in a name, and retrieve an extension from the directory. The directory contains the names and extensions that you have assigned to the telephones administered in your system. If you assign a directory button, you should also assign a Next and Call-Disp button to the telephone. The users uses these buttons to navigate within the integrated directory and call an extension once they find the correct one.

1 per station

dir-pkup

Dir Pickup

Directed call pickup: Users uses this to answer a call ringing at another extension without having to be a member of a pickup group.

disp-chrg

Disp Charges

Provides your display telephone with a visual display of accumulated charges on your current telephone call. Used exclusively outside the U.S. and Canada.

1 per station

disp-norm

Local/ Normal

Normal (display button): Toggles between LOCAL display mode (displays time and date) and NORMAL mode (displays call-related data). LED off = LOCAL mode and LED on = NORMAL.

1 per station

dn-dst

DoNotDisturb

Places the user in the do not disturb mode.

1 per station

drop

Drop

User can drop calls. Users can drop calls from automatic hold or drop the last party they added to a conference call.

ec500

EC500

Administers an Extension to Cellular feature button on the office telephone. When you enter this value, the Timer subfield displays, and defaults to n. Set the optional Timer subfield to y to include an Extension to Cellular timer state for the administered feature button. When the timer state is included, the Extension to Cellular user can activate a one-hour timer to temporarily disable Extension to Cellular through this administered feature button. Leaving the default setting of n excludes the timer state

1 per station

exclusion

Exclusion

Exclusion: Multi-appearance telephone users can keep other users with appearances of the same extension from bridging onto an existing call. If the user presses the Exclusion button while other users are already bridged onto the call, the other users are dropped. There are two means of activating exclusion.

• Manual Exclusion — when the user presses the Exclusion button (either before dialing or during the call).

• Automatic Exclusion — as soon as the user picks up the handset. To turn off Automatic Exclusion during a call, the user presses the Exclusion button.

To use Automatic Exclusion, set the Automatic Exclusion by COS field to y on the Feature-Related System Parameters screen.

1 per station

ext-dn-dst

ExtDoNotDisturb

Extension — Do Not Disturb (display button): Used by the attendant console or hotel front desk display telephone to activate do not disturb and assign a corresponding deactivate time to an extension.

1 per station

ext-pkup

Call Pickup Extended

User uses this to answer calls directly from another call pickup group. This feature button applies only to the SIP station types.

1 per station

extnd-call

Extend Call

User uses this to extend the current call to an Off-PBX or EC500 telephone

1 per station

fe-mute

fe-mute Far End Mute

User uses this to mute a selected party on a conference call. This button can be assigned to stations and attendant consoles.

1 per station

flash

Flash

1. To allow a station on a trunk call with Trunk Flash to send a Trunk Flash signal to the far end (for example, Central Office).

2. To allow a station on a CAS main call to send a Trunk Flash signal over the connected RLT trunk back to the branch to conference or transfer the call.

1 per station

goto-cover

Goto Cover

Go To Coverage: Sends a call directly to coverage instead of waiting for the called inside-user to answer. Go to Cover forces intercom and priority calls to follow a coverage path.

1 per station

grp-dn-dst

GrpDoNotDstrb

Group Do Not Disturb (display button): Places a group of telephones into the do not disturb mode.

1 per station

grp-page (Number:___)

GrpPg

Using this users can make announcements to groups of stations by automatically turning on their speakerphones. Number: The extension of the page group.

headset

Headset

Signals onhook or offhook state changes to Communication Manager. The green LED is on for offhook state and off (dark) for onhook state.

1 per station

hunt-ns (Grp: ___)

HuntNS

Hunt-Group Night Service: Places a hunt-group into night service. Grp: Hunt group number.

3 per hunt group

hntpos-bsy (Grp: ___ )

Busy (Hunt Grp #)

Using this button, non-ACD hunt group users can opt-in or opt-out of hunt group calls.

1 per station per group

in-call-id (Type: __ Grp: ___)

INCallID (group #, type, name, or ext #)

A member of a coverage answer group or hunt group can use the Coverage Incoming Call Identification (ICI) button to identify an incoming call to that group even though the member does not have a display telephone. In the Type field, enter c for coverage answer groups and type of h for a hunt group. In the Grp field, enter the group number.

1 per group-type per group

inspect

Inspect

Inspect (display button): Users use this on an active call to display the identification of an incoming call. Users can also use this to determine the identification of calls they placed on Hold.

1 per station

Inst-trans

Instant Transfer

An Instant Transfer button does an instant transfer by performing an immediate unsupervised transfer to the button's administered destination. The Instant Transfer button is intended for transfer to Polycom room systems, which are capable of hosting a conference and auto-answering calls as well. The Instant Transfer button is not limited to video set-types; however, it may be useful on other set-types as well.

1 per station

int-aut-an

IntAutoAnswer

Internal Automatic Answer: Causes any hybrid or digital station to automatically answer incoming internal calls.

1 per station

last-numb

LastNumb Dialed

Last Number Dialed (redial): Originates a call to the number last dialed by the station.

1 per station

lic-error

License Error

License-Error: Indicates a major License File alarm. Pressing the button does not make the light go out. The button goes out only after the error is cleared and Communication Manager returns to License-Normal Mode. You can administer this button on telephones and attendant consoles.

1 per telephone 20 per system (Server CSI)

limit-call

LimitInCalls

Limit Number of Concurrent Calls feature: Users can use this to limit the number of concurrent calls at a station to one call, where normally multiple call appearances can terminate at the station.

1 per station

link-alarm (link# ___)

Link Fail (link #)

Link Alarm: Associated status lamp indicates that a failure has occurred on one of the Processor Interface circuit pack data links. Link: Link number — 1 to 8 for multi-carrier cabinets or 1 to 4 for single-carrier cabinets.

8 per station

logout-ovr

Forced Logout Override

Overrides a forced logout by clock time.

1 per station

lsvn-halt

LSVN Halt

Login Security Violation Notification: Activates or deactivates referral call when a login security violation is detected.

1 per system

lwc-cancel

Cancel LWC

Leave Word Calling Cancel: Cancels the last leave word calling message originated by the user.

1 per station

lwc-lock

Lock LWC

Leave Word Calling Lock: Locks the message retrieval capability of the display module on the station.

1 per station

lwc-store

Store LWC

Leave Word Calling Store: Leaves a message for the user associated with the last number dialed to return the call to the originator.

1 per station

major-alrm

Major Alarm

Major Alarm: Assign to a status lamp to notify the user when major alarms occur. Major alarms usually require immediate attention.

1 per station

man-msg-wt (Ext: ___)

Msg Wait (name or ext #)

Manual Message Waiting: A multi-appearance telephone user can use this to press a button on their telephone in order to light the Manual Message Waiting button at another telephone. You can administer this feature only to pairs of telephones, such as an assistant and an executive. For example, an assistant can press the man-msg-wt button to signal the executive that they have a call.

None

man-overid (TOD: _)

ManOverid

Immediate Manual Override (display button): The user (on a system with Time of Day Routing) can temporarily override the routing plan and use the specified TOD routing plan. TOD: specify the routing plan the user wants to follow in override situations.

1 per station

manual-in (Group: __)

Manual In

Manual-In Mode: Prevents the user from becoming available for new ACD calls upon completion of an ACD call by automatically placing the agent in the after call work mode. Grp: The split group number for ACD.

1 per split group

mct-act

MCT Activate

Malicious Call Trace Activation: Sends a message to the MCT control extensions that the user wants to trace a malicious call. MCT activation also starts recording the call, if your system has a MCT voice recorder.

1 per station

mct-contr

MCT Control

Malicious Call Trace Control: User uses this to take control of a malicious call trace request. Once the user becomes the MCT controller, the system stops notifying other MCT control extensions of the MCT request. NOTE: To add an extension to the MCT control group, you must also add the extension on the Extensions Administered to have an MCT-Control Button screen. When the user presses the MCT Control button, the system first displays the called party information. Pressing the button again displays the rest of the trace information. The MCT controller must dial the MCT Deactivate feature access code to release control.

Only H.323, DCP stations, and attendants can be an MCT Controller. The mct-contr button is not supported on any SIP endpoints.

1 per station

mf-da-intl

Directory Assistance

Multifrequency Operator International: User uses this to call Directory Assistance.

1 per station

mf-op-intl

CO attendant

Multifrequency Operator International: User uses this to make international calls to the CO attendant.

1 per station

mj/mn-alrm

Mj/Mn Alarm

Minor Alarm: Assign to a status lamp to notify the user when minor or major alarms occur. Minor alarms usually indicate that only a few trunks or a few stations are affected.

1 per station

mm-basic

MM Basic

Multimedia Basic: Used to place a multimedia complex into the "Basic" mode or to return it to the "Enhanced" mode

1 per station

mm-call

MM Call

Multimedia Call: Used to indicate a call is to be a multimedia call.

1 per station

mm-cfwd

MM Call Fwd

Multimedia Call Forward: Used to activate forwarding of multimedia calls as multimedia calls, not as voice calls.

1 per station

mm-datacnf

MM Data Cnf

Multimedia Data Conference: Used to initiate a data collaboration session between multimedia endpoints; requires a button with a lamp.

1 per station

mm-multnbr

MM Mult Nbr

Indicates that the user wants to place calls to 2 different addresses using the 2 B-channels.

1 per station

mm-pcaudio

MM PC Audio

Switches the audio path from the telephone (handset or speakerphone) to the Personal Computer (headset or speakers or microphone).

1 per station

msg-retr

Msg Retrieve

Message Retrieval (display button): Places the station’s display into the message retrieval mode.

1 per station

mwn-act

MsgWaitAct

Message Waiting Activation: Illuminates a message waiting lamp on an associated station.

1 per station

mwn-deact

MsgWaitDeact

Message Waiting Deactivation: Dims a message waiting lamp on an associated station.

1 per station

next

Next

Next (display button): Steps to the next message when the telephone’s display is in Message Retrieval or Coverage Message Retrieval mode. Shows the next name when the telephone’s display is in the Directory mode.

1 per station

night-serv

Night Service

Night Service Activation: Toggles the system in or out of Night Service mode.

1 per station

noans-alrt

NoAnsAlrt

Redirection on No Answer Alert: Indicates a Redirection on No Answer timeout has occurred for the split.

1 per hunt group

no-hld-cnf

No Hold Conf

No Hold Conference: Can automatically conference another party while continuing the existing call.

1 per station

normal

Normal

Normal (display button): Places the station’s display into normal call identification mode.

1 per station

off-bd-alm

OffBoardAlarm

Off board Alarm: Associated status lamp lights if an off-circuit pack major, minor, or warning alarm is active on a circuit pack. Off-board alarms (loss of signal, slips, misframes) relate to problems on the facility side of the DS1, ATM, or other interface.

1 per attendant

per-COline (Grp: ___)

COLine (line #)

Personal CO Line: User uses this to receive calls directly via a specific trunk. Grp: CO line group number.

1 per group

pms-alarm

PMS Failure

Property Management System alarm: Associated status lamp indicates that a failure in the PMS link occurred. A major or minor alarm condition raises the alarm.

1 per station

post-msgs

Posted MSGs

Posted Messages: User uses this to display a specific message to callers.

1 per station

pr-awu-alm

pr-awu-alm AutoWakeAlarm

Automatic Wakeup Printer Alarm: Associated status lamp indicates that an automatic wake up printer interface failure occurred.

1 per station

pr-pms-alm

PMS Ptr Alarm

PMS Printer Alarm: Associated status lamp indicates that a PMS printer interface failure occurred.

1 per station

pr-sys-alm

Sys Ptr Alarm

System Printer Alarm: Associated status lamp indicates that a system printer failure occurred.

1 per station

print-msgs

Print Msgs

Print Messages: User uses this to print messages for any extension by pressing the button and entering the extension and a security code.

1 per station

priority

Priority Call

Priority Calling: User uses this to place priority calls or change an existing call to a priority call.

1 per station

q-calls (Grp: ___)

QueueCall

Queue Calls: Associated status lamp flashes if a call warning threshold has been reached. Grp: Group number of hunt group.

1 per hunt group per station

q-time (Grp: ___)

QueueTime

Queue Time: Associated status lamp flashes if a time warning threshold has been reached. Grp: Group number of hunt group.

1 per hunt group per station

release

Release

Releases an agent from an ACD call.

1 per station

ring-stat

Ringer Status

Users can display the ringer status for a line or bridged appearance by pressing the ring-stat button followed by a call-appr, brdg-appr or abrdg-appr button. Depending on the ringer status, the display shows

• Ringer On

• Ringer Off

• Ringer Delayed

• Ringer Abbreviated

1 per station

ringer-off

Ringer Off

Ringer-Cutoff: Silences the alerting ringer on the station.

1 per station

rs-alert

ResetAlert

The associated status lamp lights if a problem escalates beyond a warm start.

1 per station

rsvn-halt

RSVN Halt

Remote Access Barrier Code Security Violation Notification Call: Activates or deactivates call referral when a remote access barrier code security violation is detected.

1 per station

scroll

Scroll

Scroll (display button): User uses this to select one of the two lines (alternates with each press) of the 16-character LCD display. Only one line displays at a time.

1 per station

send-calls (Ext: ___)

SAC (ext #)

Users use Send All Calls to temporarily direct all incoming calls for the configured extension to coverage regardless of the assigned call-coverage redirection criteria. Assign to a lamp button. If the extension is blank, the button applies to this station.

64 per extension

Send-nn

Send-nn

Activating the Send-nn button enables users to replace their real caller ID with a different identity for outgoing calls. The user can configure multiple Send-nn buttons to have multiple caller IDs instead of the actual caller ID. Communication Manager supports configuring the Send-nn button for SIP and H.323 endpoints.

After adding a Send-nn button to a station, the Ext (Extension) and Md (Mode) fields are visible. In the Ext field, enter the alternative identity to display to the destination party. In the Md field, enter p or t based on whether you need the permanent or transient variant of the Send-nn button for the outgoing calls.

Depends on station type

send-term

Send TEG

Send All Calls For Terminating Extension Group: User uses this to forward all calls directed to a terminating extension group.

1 per TEG

serv-obsrv

Service Obsrv

Service Observing: activates Service Observing. Used to toggle between a listen-only and a listen-talk mode.

1 per station

share-talk

Share Talk

Share Talk: Enables multiple DCP or H323 IP endpoints that are registered to the same extension to share talk capability. Normally, when more than one endpoint requests RTP (Real Time Transfer Protocol) media, only one of the endpoints (Base Set) is capable of talking and listening, while the other endpoints are connected in listen-only mode. This button allows all the endpoints that are associated with the extension to share the talk capability. Note that in Communication Manager 5.0, only AE Server DMCC (Device, Media, and Call Control) endpoints are capable of requesting RTP while they are sharing control of the extension. For more information on DMCC, see Avaya MultiVantage® Application Enablement Services Administration and Maintenance Guide.

1 per station

signal (Ext: ___)

Sgnl (name or ext #)

Signal: With this the user can use one button to manually signal the associated extension. The extension cannot be a VDN extension.

1 per signal extension

sip-sobsrv

Service Observing

This feature provides an opportunity for training and quality control in call centers. The observer connects to a call between an agent and a customer. Once an audio connection is established, the observer hears the conversation and can have the ability to talk.

From Release 8.1.3 onwards, Communication Manager supports the sip-sobsrv button for J169 and J179 SIP stations. If the station type is J169 or J179, Listen-Only is the only button option available. For all CC station types such as J169CC and 9621SIPCC, Listen-Only and Coach button options are available.

From Release 10.1.0.2 onwards, Communication Manager supports the sip-sobsrv feature button to coach agents from the AXP On-Prem and Unified Communications SIP devices.

From Release 10.2 onwards, Communication Manager supports J139, J159, J189, and J189CC under AvyaSIP and AvyaSIPCC set types.

Following three modes can be used by the observer:

• Listening mode: Here, the observer is only allowed to hear. Other participants (agent and customer) do not notice that their conversation is being monitored.

• Talk mode: Here, the observer has bi-directional voice path. This mode is useful when the observer wants to join the conversation. All agents, customers, and observers hear each other. Talk and Coaching modes are useful for training.

• Coach mode: Here, the observer can privately instruct the agent without the customer hearing the conversation.

1 per station

ssvn-halt

SSVN Halt

Toggle whether or not station security code violation referrals are made to the referral destination.

1 per station

sta-lock

Station Lock

When Station Lock is enabled, the only calls that can be made from the station are those allowed by the COR administered in the Station Lock COR field.

1 per station

start-bill

Start Bill

After an ACD agent answers a call, the agent can press this button to send an ISDN CONNECT message to the PSTN network to start the PSTN call–billing for a call at the PSTN switch.

1 per station

stored-num

Stored Number

Enables a display mode that displays the numbers stored in buttons.

1 per station

stroke-cnt (Code:_)

Stroke Count (#)

Automatic Call Distribution Stroke Count # (0, 1, 2, 3, 4, 5, 6, 7, 8, or 9) sends a message to CMS to increment a stroke count number.

Upto 10 per station

team

Team

The Team Button has two generic functions, a display function and an execution function. Using the display function any member of a team (monitoring station) can observe the station state of other team members (monitored station). As an execution function, the Team Button can be used as Speed Dial Button or Pick-Up Button where a call to the monitored station is established directly or a ringing call is picked from the monitored station. Ext: The system displays this field when you enter the button type team. Enter the extension of the principal station of the virtual "team." Rg: The system displays this field appears when you enter the button type team. Enter the kind of audible ringing for the team button. Valid entries are a(bbreviated), d(elayed), n(o-ring), and r(ing).

15 per monitoring station

term-x-gr (Grp: ___)

TermGroup (name or ext #)

Terminating Extension Group: Provides one or more extensions. Calls can be received but not originated with this button. Grp: TEG number.

1 per TEG

timer

Timer

Used only on the 6400 sets. With this the users can view the duration of the call associated with the active call appearance button

1 per station

togle-swap

Toggle-Swap

User can use this to toggle between two parties before completing a conference or a transfer

1 per station

trk-ac-alm

FTC Alarm

Facility Test Call Alarm: Associated status lamp lights when a successful Facility Test Call (FTC) occurs.

1 per station

trk-id

Trunk ID

Trunk Identification (display button): Identifies the tac (trunk access code) and trunk member number associated with a call.

1 per station

trunk-name

Trunk Name

(display button) Displays the name of the trunk as administered on the CAS Main or on a server without CAS.

1 per station

trunk-ns (Grp: ___)

Trunk NS

Trunk-Group Night Service: Places a trunk-group into night service. Grp: Trunk group number.

3 per trunk group

usr-addbsy

Add Busy Indicator

Adds the busy indicator.

1 per station

usr-rembsy

Remove Busy Indicator

Removes the busy indicator.

1 per station

uui-info

UUI-Info

Users can use this to see up to 32 bytes of ASAI-related UUI-IE data.

1 per station

verify

Verify

Busy Verification: User can use this to make test calls and verify a station or a trunk.

1 per station

vip-chkin

VIP Check In

VIP Check-in (display button): User can use this to assign the XDIDVIP number to the room extension.

1 per station

vip-retry

VIP Retry

VIP Retry: Starts to flash when the user places a VIP wake up call and continues to flash until the call is answered. If the VIP wake up call is unanswered, the user can press the VIP Retry button to drop the call and reschedule the VIP wake up call as a classic wake up call. To assign this button, you must have both Hospitality and VIP Wakeup enabled.

1 per station

vip-wakeup

VIP Wakeup

VIP Wakeup: Flashes when a VIP wake up reminder call is generated. The user presses the button to place a priority (VIP) wake up call to a guest. To assign this button, you must have both Hospitality and VIP Wakeup enabled.

1 per station

voa-repeat

VOA Repeat

VDN of Origin Announcement. VDN of Origin Announcement must be enabled.

1 per station

voice-mail

Message

This is not an administrable button, but maps to the fixed hard "message" button on newer telephones.

1 per station

vu-display (format: __ ID: __)

Vu Display #

VuStats Display: The agent can use this to specify a display format for the statistics. If you assign a different VuStats display format to each button, the agent can use the buttons to access different statistics. You can assign this button only to display telephones. format: specify the number of the format you want the button to display ID (optional): specify a split number, trunk group number, agent extension, or VDN extension

limited to the number of feature buttons on the telephone

whisp-act

whisp-act WhisperAct

Whisper Page Activation: A user can use this to make and receive whisper pages. A whisper page is an announcement sent to another extension who is active on a call where only the person on the extension hears the announcement; any other parties on the call cannot hear the announcement.

The user telephone must have a class of restriction (COR) feature using which the user can use whisper paging by intra switch calling.

1 per station

whisp-anbk

WhisperAnbk

Whisper Page Answerback: A user who received a whisper page can respond to the user who sent the page.

1 per station

whisp-off

WhisperOff

Deactivate Whisper Paging: Blocks other users from sending whisper pages to this telephone.

1 per station

work-code

Work Code

Call Work Code: An ACD agent can use this after pressing "work-code" to send up to 16 digits (using the dial pad) to CMS.

1 per station