A Chat comfort group consists of a list of sequential messages sent to the customer's desktop while they wait for an agent to respond, for a specified time from their initial contact or during the communication.
You can set the time for which the messages must display on the customer’s desktop.
Procedure
Start Omnichannel Administration Utility.
In the navigation pane, click Web Chat/Messaging.
Click Comfort Messages.
In the Comfort Group section, click New.
In Name field, type a name for the comfort group.
In Delay field, type the number of seconds each comfort message must display on the customer's desktop.
In Message Text field, type the comfort message.
Click Add.
Repeat this procedure to add messages to the current Web communications comfort group.
In the Group Messages section, use the arrow keys to configure the sequence of messages.
In the Edit Attributes section, select the required attributes.
