Alias field descriptions

Last Updated : May 15, 2025 |

Use Alias option to create another name for the recipient email box.

For example, the mailbox general@magscripts.com can have the aliases carz@magsubscriptions.com and planez@magsubscriptions.com. Email messages addressed to either alias are forwarded to the general@magscripts.com mailbox. The Email Service routes the email messages according to the rules from the Rule Group assigned to the alias.

Field Name

Description

Mailbox

Local-part (username) of mailbox email address.

Domain

Domain name of the mailbox email address.

Display Name

The name that appear in the Email From address.

Rule Group

The name of the Rule Group to be applied on the email messages received from the current Mail Store.

Outbound (SMTP) Server

The host name of configured Outbound Server.

Username

The user name used to access the mailbox on mail server.

Password

The password for the mailbox.

Important:

When you change a password on the Email server, you must update the password in this field.

Confirm Password

Confirmation of the password entered for the mailbox in Password field.

Agent Initiated Email

Sets the mailbox to allow an agent to initiate an Ad-Hoc email (emails that are initiated by agents without an incoming email from customer).

Note:

When the Agent Initiated Email option is selected for a mailbox, any email-enabled Avaya Oceana® agent can send out an email from that mailbox. The outbound email comes from that mailbox, and not from the agent.

Credentials

The credential used to access the mailbox on the MS Graph mail server.

Note:

OAuth2.0 credentials are available for the MS Graph SMTP server only and cannot be used with other SMTP servers.